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Topic: PBS Error?

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Subject: PBS Error?
Date Posted: 3/17/2012 10:31 PM ET
Member Since: 10/5/2010
Posts: 196
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I sent a book last August and under my TA, the book is marked as successful transaction with no RWAP. I just got an email that I sent a book late? The last book I sent was in August. Yes I know it's been a long time but I have my circumstances. The weird thing about this though is that PBS emails usually goes to my regular inbox. This email went straight to junk mails.

Date Posted: 3/18/2012 12:32 AM ET
Member Since: 5/29/2011
Posts: 634
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I would contact PBS either if there is an option to reply via the email or using the Contact Me link at the bottom of the site and explain the email you received from them.    I would explain the circumstances of the email.  Could be an error.

 

 

Date Posted: 3/19/2012 12:53 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Did you look at the date inside the email? If it went straight to junk mail it is possible that the email was sent in a timely manner, but that your email provider stopped it and just now released it. You can also go to your main My Account page and click on Club Communications in the yellow submenu and see when the email was actually sent. There is a section in the Help Center on what to do for not getting PBS emails that can help you if your provider is blocking PBS emails.

If the email was just sent, you can send in Feedback via the Contact Us link to find out why.

As to your Aug transactions: there wouldn't be a RWAP on a late mailed book, those would be marked as received regularly with the post mark noted in the receiving process. The email is automatically generated if the postmark is 8 days or more late.

Date Posted: 3/20/2012 2:43 AM ET
Member Since: 5/7/2009
Posts: 793
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Could the e-mail be a Spam attempt.  It would be the first time I've heard of one imitating PBS but here are spamers everywhere.  Don't give out any personal info until you are sure.

Date Posted: 3/20/2012 3:13 AM ET
Member Since: 8/26/2006
Posts: 9,321
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Do check out this help doc: If you think you are not getting your PBS emails...

If you have changed your email address in your Account Settings recently, did you mistype it?

  • Check by logging into your account and going to Account >> Settings.  The email address the account uses is at the top of the Settings page.  You can edit it there if necessary, and click Update to apply the change.
  • Make sure that the address is correct  - including no extra spaces at the beginning or in the middle of the email.

Sometimes an email provider will block (= not deliver) some or all of our emails.  This is a misguided attempt to block spam.

  • Please note that not ALL PBS emails will be affected - usually the provider will start by blocking one or two "types" of system emails (request notification emails and Wish LIst offer notification emails are the most common). 
  • So, you may be getting some but not all of your PBS emails.

A reliable email connection with PBS is crucial to managing your account.

  • Email mishandling is most common with yahoo and hotmail, but it can happen with any email provider.
  • This problem is sometimes caused by members who mark PBS emails as "spam" as a way to delete them from their email inboxes
    • When one (for example) Yahoo user does this, it can affect ALL Yahoo users' reception of PBS emails
    • Members should ALWAYS delete emails when they have read them,  and NOT mark PBS emails as spam as a way to make the viewed email leave the inbox.
  • After holding PBS emails for a while, sometimes the email provider's email server will dump a bunch of outdated PBS emails into user inboxes; usually they just won't be delivered at all.

This is what we recommend if you suspect you are not receiving all of your PBS emails:

  • First, check your Email settings to be sure you have not opted out of any optional emails, if those are the ones you are missing.  You can get to your Email settings from My Account >> Settings.

  • Then Check your Club Communications file to see what emails PBS has sent to you:
    • Click My Account in the toolbar at the top of the site
    • Click the "Club Communications" link in the yellow bar at the top of the My Account page.
    • Here you will see all messages sent from between PBS to your User Email address during the last 45 days.
  • If you find items in your Club Communications file that you never received in your email inbox (or that were delivered to you later than they were sent by PBS):
    • you may need to adjust your spam filters in your email account
    • you should check to be sure that "librarian@paperbackswap.com" and "noreply@paperbackswap.com" and "market@paperbackswap.com" are on your list of "safe" or "accepted" senders for your email account.
      • One way to do this is to add those email addresses to your email account address book.
    • Look at your list of "blocked" senders if your email account has one; if any of the system email addresses above appear there, remove them from the "blocked"  list.

If this does not work:

  • You should contact your email provider to find out why your PaperBackSwap emails aren't getting through.
  • You should consider choosing another email address to receive your PBS emails while the matter is getting sorted out. Gmail is a good option - gmail has a good track record of handling PBS emails.
  •  You should consider putting your Wishes on auto-request, so that you don't miss Wish List offers of books that you want.  You can read about how to do this in the Help doc What is the auto-request feature on the Wish List?.

 

As Melanie said, it's important that you get your PBS e-mails.  And she had a good idea about checking the date on the e-mail.

 

(Edited multiple times to try to get a link to work.  Finally just pasted the whole danged help doc in. indecision )



Last Edited on: 3/20/12 3:22 AM ET - Total times edited: 5