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I use the PBS DC labels.
Today I went to wrap a book that I had already printed a label for, and found that my dog had gotten to it and damaged one of the pages. Already PM'ed the receiver and she doesn't want it, so I cancelled the transaction.
I thought maybe when I cancelled the transaction I would get my money back for the label, but it didn't happen that way.
Am I out of luck or is there a way to get the money put back into my account? If I had the money back I could come back off vacation hold until I get another order. (May & June are always financially thin for us, so I'm trying to avoid putting more money into my account until July.)
Sorry to say, Cheryl is right. From the help center: