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Topic: PBS Printable Postage does not show tracking updates, or any updates at all

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Subject: PBS Printable Postage does not show tracking updates, or any updates at all
Date Posted: 10/16/2015 8:04 PM ET
Member Since: 8/18/2010
Posts: 1,540
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I pay the extra to support the club, as well as provide my trading partners with tracking so that they can know that I mailed their book(s), as well as know when to expect it.

Books I sent out already have 4-5 scans on them, if I go over to the USPS Tracking site...however, here on PBS, when I click Details on the printable postage I bought, there are no updates, not even acceptance by USPS!

Why isn't endicia or whoever PBS contraccts with for electronic postage providing the tracking details?  I feel that I am paying for this, after all.  

 

Cathy A. (Cathy) - ,
Date Posted: 10/16/2015 8:33 PM ET
Member Since: 12/27/2005
Posts: 4,135
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Sometimes there are glitches in the PO system that provides scan records to subscribers. If you go to the bottom of this page and click on Contact Us, you can use the Send Feedback button to ask the site admins to look into it.

Date Posted: 10/16/2015 10:00 PM ET
Member Since: 6/2/2014
Posts: 9,310
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Oftentimes I only see the tracking routes when I  c& p the tracking number into the usps site..I wonder why it doesn't show up here. .

Date Posted: 10/17/2015 12:10 AM ET
Member Since: 4/29/2013
Posts: 35
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I've noticed more than once that if I select a later Will Mail By date, but mail the book sooner, tracking details won't show up on PBS until the date I chose has passed, despite the data being available sooner on USPS. Could that be happening for you?

Date Posted: 10/17/2015 12:10 PM ET
Member Since: 8/18/2010
Posts: 1,540
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@sinistersarah,  interesting, I never thought about Mail By date having anything to do with tracking.

 I have 7 books that I sent out to 3 different members right now, and none of them have updated tracking being sent back to here......but maybe you are right.   The Will Mail By date I selected was today.......I will look to see if the tracking starts to  update now. 

Except, the books will probably already be in the hands of their new owners by the time that happens. wink

Thanks for that little gem of wisdom.....



Last Edited on: 10/17/15 12:11 PM ET - Total times edited: 1
Date Posted: 10/17/2015 9:20 PM ET
Member Since: 9/13/2006
Posts: 28,716
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I have found that many times the tracking information on PBS is a couple of scans (days) behind what you can see on USPS.  

Date Posted: 10/17/2015 10:27 PM ET
Member Since: 7/19/2008
Posts: 15,441
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It isn't the mail by date, it is the date you select to be on the label. I can select a later mail by date to give myself wiggle room. But I have to carefully select the label date.

The default is the last possible date. You need to manually select the actual date. Or else the tracking is hidden until the date passes.

Date Posted: 10/18/2015 6:58 PM ET
Member Since: 8/18/2010
Posts: 1,540
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Hi Emily,  Okay, well, it's NOT the date I selected to be on the label.

That date has come and gone, and no updates are being transmitted back to the site here under "details".  

 

So, looks like Lavonne is correct......the tracking updates are delayed by several days when using PBS electronic postage unless you leave here and go to the USPS site to see where the book is. 

 

 

Date Posted: 10/18/2015 7:14 PM ET
Member Since: 7/19/2008
Posts: 15,441
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That I'd report to PBS. They need to know if Encidia is not behaving.

Oh. Bottom right of the page under Company, then Contact Us, then Send Us Feedback. Please don't send this to Live Help or the Tour Guides. We are members without any control over the postage provider. Only PBS has the contact with the postage provider reps.



Last Edited on: 10/18/15 7:17 PM ET - Total times edited: 1
Date Posted: 10/21/2015 1:09 AM ET
Member Since: 8/18/2010
Posts: 1,540
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Good idea, Emily.  I will put a note into the Team.