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Topic: PLEASE HELP-Thanks for advice-another question

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Subject: PLEASE HELP-Thanks for advice-another question
Date Posted: 6/6/2008 5:49 PM ET
Member Since: 2/10/2008
Posts: 240
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OK this is a first for me and the person who sent the books.  I have requested 4 books from her and she mailed them all together with a DC postage printed label.  Today I received only 1 of the books in a manilla envelope that had her printed postage DC label on it and a stamp that read "Damaged in Handling by USPS-Please Accept our Apologies-Rewrapped/Repaired at ???? Memphis, Tennessee ??136.

What did they do with the other 3 books--2 were new hardbacks?  On my list of books coming to me they are stil listed and waiting for me to mark received by the 14th.  Will PBS list these as lost in the mail?  Will I be out the 3 credits?  The sender out 3 books?

What should I do?

Thanks, Cindy

Last Edited on: 6/8/08 1:21 AM ET - Total times edited: 2
Date Posted: 6/6/2008 5:56 PM ET
Member Since: 1/7/2008
Posts: 413
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Why don't you first confirm with her that she mailed all the books together.  Tell her the situation, then contact USPS?

Date Posted: 6/6/2008 5:56 PM ET
Member Since: 1/4/2006
Posts: 1,468
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Try this http://www.paperbackswap.com/help/search.php?terms=USPS.  (USPS lost the book I sent)  I had this happen and havn't received the lost book yet, but it's worth a try.

Last Edited on: 6/6/08 5:57 PM ET - Total times edited: 1
Date Posted: 6/6/2008 5:58 PM ET
Member Since: 10/23/2005
Posts: 7,719
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Yes, the system will mark the books lost  in the mail, and you will get your credits back. There is USPS form that you and she can collaborate on completing. You can find a link to it in the Help Center here. Just go to "Ask the LIbrarian" and then type in "lost in mail" in the search box. There is a bunch of great information there about what happens if books on the way to you are lost in the mail.

Date Posted: 6/6/2008 6:00 PM ET
Member Since: 2/10/2008
Posts: 240
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Thanks---I did confirm with the sender that all were mailed together.  I will try your suggestions..

Date Posted: 6/6/2008 6:32 PM ET
Member Since: 2/10/2008
Posts: 1,080
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Yes, fill out the form.

Also, I would call or stop in your local post office with the sorry letter and a list of what should have been in the package. Good luck!

Date Posted: 6/7/2008 11:32 AM ET
Member Since: 6/26/2006
Posts: 613
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Look at the postage amount. That alone will tell you if the books were indeed all mailed together and give you proof to show the post office. They can not say you got the only book mailed if the postage is more than one book's weight.  :)

Subject: thanks for the suggestions
Date Posted: 6/7/2008 4:25 PM ET
Member Since: 2/10/2008
Posts: 240
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I verified with the sender that all 4 were mailed together and the postage was for 4 lbs on her printed label on the package.  I followed the link Karen provided and it had a link to US Postal Inspection Service which had the form for me to fill out online with the complaint information and they sent me a confirmation # and will investigate.  I think I will still take the copy of the complaint I printed out to my PO and see if they have any other advise.

Like I stated earlier, I have until the 14th in the system before it is considered lost.  Now my question is this, I read somewhere in my investigation on Ask the Librarian that after so many "LOST" pieces it would start to look bad on me.  This is the first time this has happened to me but i is 3 in one.  I ordered 4 books for 4 credits  I hope PBS does not consider this one bad on me and close my account ????? What do you guys think?

Thank you all for listening and your suggestions, Cindy

Date Posted: 6/8/2008 12:59 PM ET
Member Since: 8/23/2007
Posts: 26,510
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PBS will have a record of all the books having been sent to you by the same person on the same day. They'll also have the PMS that you've been sending back and forth.  So I wouldn't worry unless all your books suddenly start going lost. 

Date Posted: 6/9/2008 6:30 PM ET
Member Since: 5/10/2007
Posts: 5,526
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another reason why you shouldn't use manila envelopes especially with hardbacks unless you reinforce all of the sides!

Date Posted: 6/9/2008 8:46 PM ET
Member Since: 3/25/2007
Posts: 369
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What did they do with the other 3 books

Your real questions seems to have been covered, but I thought I'd tell you the answer to this one. 

http://www.usps.com/auctions/ <- that's what they did with your other 3 books.  Some fantastic deals to be had there, too.  All you have to do is bid in Atlanta and pick up in St Paul.... lol.  I've done it a few times, but what a headache.  :-)