So I got a WL book today that looks great until you open in up.  Then you can see that it is really cleaved and some pages are starting to come loose.  I'm going to ask for my credit back. But I feel guilty marking it RWP w/o PMing them first.  Do you PM first and offer them the chance to make it right before marking as RWP?  I kind of feel like if they give me a credit back right away I'll mark it received w/o a problem.  I mean if they make amends do they really need the blackmark agains them?  I'm thinking someone who habitually sends out bad books will probably not send my credit back.  Whereas someone who just made a mistake will more likely return the credit.  Do you PM first?

I mark it RWP first.  If it is an honest mistake, one RWP is not going to hurt the account holder.  We all make mistakes.

I then PM and explain exactly why I marked the book RWP and ask for my credit back.  Just because someone returns your credit for an unpostable book doesn't mean you shouldn't mark it RWP.

I don't PM first.  But in any case, now that they have the new reporting a problem feature, the "problem swap" disappears from both parties transaction archive once the problem is marked resolved.  So I wouldn't worry about it!  If they're willing to make it right, it won't count against them.  If not, then it stays on their record.

Well apparently this person doesn't feel I deserve my credit back. I got a polite pm back blaming it on the post office.  Sigh.  I have a bunch of unpostable books already, I really didn't need another one.

You can go to your transactions archive now, as Amy said, and indicate that the problem wasn't resolved to your satisfaction.

No, but then I've been very lucky so far and received only ONE "bad" book, which was obviously damaged by the P.O. not the sender.  :)

Actually, with the new reporting feature a "resolved" problem stays on a person's record (unless the resolution is that the receiver reported a problem in error).  I would still suggest marking received with a problem, though, if it's an honest mistake the person will learn from it and most likely not repeat.  Someone repeatedly sending unpostable books is either not learning from their mistakes, or is sending them on purpose hoping they are not challenged. 

No I don't PM first.  The book is still received with a problem, so it won't make any difference if the person makes up for the problem or not.

Not sure how the PO would make book pages fall out in the middle.  Only time I've seen that it was because the machine at the book starting at the cover and going through!

I don't think this was PO damaged.  It looks perfect when it's closed. But when you open it, it's clearly "cleaved". I can see the spine and the bottom of the pages are starting to peel away. The package was in good shape and there's no outside damage like it had been eaten by a machine or abused by the PO. 

No, I don't pm first either.  I agree with the person who said that if it's an honest mistake, it won't hurt their account in the long run anyway.

I'm glad to hear about the new button where we can let R&R know if the problem is resolved.....awesome!

Open the book at the cleave, take a digital picture or a photocopy of & have it scanned into a jpg file. Upload it to Photobucket.com and send the link to the sender. Also post the link into transaction report so that it can be clearly viewed by R&R. If you need to shorten the link, go to http://tinyurl.com/ , enter the link to get a shortened URL.

I don't PM first.  I consider the comment I make to the sender when I mark the book RWP to be a PM, and it also seems to keep the communication about the problem "with" the transaction. 

I have a couple of people who responded to me separately rather than replying to the RWP message I originally sent, and so the conversation and/or resolution doesn't appear with the other information in the transaction details.