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Topic: PMing through the transaction archive?

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Subject: PMing through the transaction archive?
Date Posted: 10/5/2010 4:37 PM ET
Member Since: 8/31/2008
Posts: 2,608
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I recall people saying that when there are issues with a transaction, you should PM the member, "through the transaction archive" - am I remembering correctly?  If so, does that mean

1) when I pull up the list of transactions, I should click PM on the row of the problem transaction
or
2) Click on the 'Request Details' of the transaction. A screen appears with the dates of everything associated with the transaction and a place to write the PM.

Thanks

Rick B. (bup) - ,
Date Posted: 10/5/2010 4:50 PM ET
Member Since: 11/2/2007
Posts: 2,625
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Either one.

Date Posted: 10/5/2010 7:26 PM ET
Member Since: 8/26/2006
Posts: 9,322
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Yes, either one.  The logic is that a PM thread that is started from the transactions archive (or from the Received with a Problem page) will be permanently attached to the transaction, visible by clicking on the "details" button.

Date Posted: 10/6/2010 12:11 AM ET
Member Since: 8/16/2007
Posts: 15,185
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If you PM from 1) it is not visible on the details page (I tested it), so I would recommend PMing from the details page.

Date Posted: 10/6/2010 8:55 AM ET
Member Since: 8/31/2008
Posts: 2,608
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Thanks.  I sent a few PMs over one transaction.  The first time was though the "Request Details".  But I wasn't sure if this would go to the person or to TPTB.  So I followed up a PM thought the transaction page, but not through the "Request Details"..  These were sent 6 days after a book I sent to someone was declared lost.  I was trying to find out if it was received, and if so, letting the receiver know (in case they didn't) that they could mark it received via the Transaction Archive.  I never got a response to either PM.  Last night (1 month after the book was declared last) I sent another follow-up PM, through the Request Details.  I can see that only the PMs sent through the Request Details show up as attached to the archived transaction.

The good news: this morning I received a PM from the member saying that yes, she received the book, but couldn't mark it received, so I sent another PM giving more complete instructions.  So hopefully I will receive my credit. 

This is the book that I sent out via 1st class mail twice.  The 1st time it came back to me because some machine or some person pulled off the packing tape over the recipients address (and only the piece that was over the address).  This removed the top layer of paper as well as the tape, so the address was no longer visible.