Discussion Forums - USPS Postal Regulations USPS Postal Regulations

Topic: Package came empty?

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Subject: Package came empty?
Date Posted: 12/30/2013 10:59 PM ET
Member Since: 12/25/2013
Posts: 1
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I'm not 100% sure what to do.  I already marked it on here, but do I also call the Post Office? This has never happened to me before.

Date Posted: 12/31/2013 12:03 AM ET
Member Since: 1/17/2009
Posts: 10,246
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Here is the Help Doc which describes what you should do:


There is a better forum for your question than this one ... the forum called "Questions About PaperbackSwap" is for  "What should I do in this case?' questions.

This forum sticks to questions that are specifically about the USPS, usually. And gets less traffic.

Welcome to PBS!


Last Edited on: 12/31/13 12:04 AM ET - Total times edited: 1
Subject: Package delevered empty
Date Posted: 1/18/2014 9:16 AM ET
Member Since: 11/15/2011
Posts: 1
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I sent a book in a standard Mailer and it arrived empty. I called the PO but was unable to get any help in tracking down the book. I just received a mailer that had been opened. Fortunately the book was in the mailer undamaged. From reading other posts I realize that they can open and inspect but it seems like they should reseal the package after they do it.sad

Date Posted: 1/18/2014 3:29 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Welcome to PBS Damien!

Yes, John.  If you received an open package (esp. after inspection) you should go talk to your local postmaster.  Packages should be properly sealed after a postal inspection.

Date Posted: 1/22/2014 9:21 AM ET
Member Since: 7/30/2007
Posts: 4,275
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John, yes, they can open packages for inspection, but they DO reseal them, if you got a package that was "opened" it was due to inadequate packaging. most newbies don't understand what adequate packaging means and they just put a book in a standard mailer and seal it up with the glue on the flap. they dont fold the mailer down tight around the book and they don't use 2" packing tape. If the book can move in the packing, it WILL probably rip the packing during processing.

Unless the package is stamped "opened for inspection" and a letter is placed inside detailing the inspection with a pass/fail, the package wasn't inpected, it just broke open during processing. 

Date Posted: 2/23/2014 11:36 AM ET
Member Since: 11/14/2006
Posts: 2,552
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wow Damien.  you joined one day, and got a book 5 days later?  over the holidays!  that's impressive!