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Topic: Package returned with Requestor's name/address torn off.........

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Subject: Package returned with Requestor's name/address torn off.........
Date Posted: 10/15/2008 1:02 PM ET
Member Since: 7/24/2005
Posts: 356
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Please help me to determine what I need to do now.

I mailed a box of four books with PBS postage to OK on 10-8 from my home in FL.  The package made it to JACKSONVILLE, FL where it scanned.  Then it was turned around and sent back to my home post office.

My carrier brought it back to me today.  The part of the label with the requestor's address was completely torn off and only my name but not my street address was remaining.   Everything else; i. e., bar code, postage area were completely intact.  Actually, I'm surprised that it made its way back to me since my return address was missing.

So what do I do now?  I attempted to reprint the label but it will have Oct. 8 postage date on it.  If I take it to the post office (with a new address label on it), will they charge me postage all over again?

My package was securely wrapped and taped so I cannot imagine how the addressee's section was torn away because I even taped over that part of my label. 

I appreciate your help.


Date Posted: 10/15/2008 6:57 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would print the new label, take the the package the way it came back to you to the PO. Let them see the damaged label and the new label.  They should be able to put a 0.00 meter strip with the new date on the package. I would also PM the requestor to let them know that the books will be delayed and why. 

Date Posted: 10/15/2008 7:05 PM ET
Member Since: 2/10/2008
Posts: 1,080
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The help center says you can reprint the wrapper with no extra charge. I would contact to post office and have them mark the current date that it is going out again. Your carrier and/or clerks are the ones who got the books back to you. The label must have had the zip code it was mailed from to get it the your post office and someone there knew where you could be found.