A Passion for Excellencee Author:Tom Peters and Nancy Austin A practical and inspirational work on the art of leadership. Highlights the methods and accomplishments of those who have always had "the leadership difference," as well as those, mounting in number, who have recently turned their organizations around. Through hundreds of concrete examples, thee book zeroes in on three key areas of competence t... more »hat determine the long-term success of any organization - superior service to customers or clients and constant innovation, both based on the consistent creativity of every person in the company--and describes the day-to-day acts of leadership at every management level that add up to superior performance.« less