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Topic: I had to pay postage to receive my book ! - UPDATED

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Subject: I had to pay postage to receive my book ! - UPDATED
Date Posted: 7/29/2011 1:04 PM ET
Member Since: 7/31/2007
Posts: 2,054
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I had to go down to the downtown post office to retrieve what turned out to be a book from my wishlist.

There was postage due. I was informed that since I had moved they wouldn't forward the book and I had to pay the postage again in order to get the book.

So I'm a little ticked off that I had to pay what I feel I shouldn't have had to pay.

I have another book coming and will have to pay postage for that one too b/c I moved? Granted that one was supposedly shipped to me nearly three weeks ago and I still havent gotten it. 

 



Last Edited on: 8/11/11 12:09 AM ET - Total times edited: 1
Date Posted: 7/29/2011 1:14 PM ET
Member Since: 7/30/2007
Posts: 4,275
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First class mail, Priority Mail and Express mail are forwarded for free. All other classes are paid as a "one way ticktet" to the addressee. If it has to go to another address, the ticket has to be paid again. That "one way ticket" is the major reason other classes of mail are less expensive.

Why are you ordering things and not using your correct address?

Date Posted: 7/29/2011 1:15 PM ET
Member Since: 7/31/2007
Posts: 2,054
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As I stated I just moved.

Date Posted: 7/29/2011 2:13 PM ET
Member Since: 5/21/2008
Posts: 1,225
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Although it doesn't do much good now, for future reference PBS recommends that you not order books when you know you'll be moving.  From the help docs:

If you are moving to a new mailing address:  You should not request books during the two-week period before a move, to ensure that the books don't arrive at your prior address. 

  • You should also make sure that you have NO books set to auto-request on your Wish List.

If books requested by you are  already "en route" to you when you move:

  • You must make arrangements to collect them from the previous address.
  • You can also contact your previous PO to arrange for forwarding.
    • This may mean that the package will arrive postage-due, since Media mail does not routinely include forwarding service - you will need to pay the postage due.
  • If you have requested books that have not been mailed yet, you can try to "catch" the sender using the PM button on the transaction to provide your new address. 

It is the requestor's responsibility to provide a working address to senders.  If you do not keep your address current and correct on your account, you will need to give credits for (=mark received) any books that are sent to the wrong address, whether or not you are able to collect them, and whether or not they are returned to the sender.   Providing a dependable, correct address to senders is part of the honor system that helps keep this club working so well, and it is essential to maintaining membership.

Date Posted: 7/29/2011 3:23 PM ET
Member Since: 8/23/2007
Posts: 26,510
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The one that was shipped 3 wks ago might have been sent back to the mailer.  If it was you should still give them a credit. They might have to pay postage to when it goes back to them. Sometimes with media mail they forward it on and charge the receiver, sometimes they send it back to the mailer and charge them.  You are the one who moved and should have stopped ordering books until you could have them sent to your new address. So you should give them a credit (2 if they ahd to pay postage twice) if it goes back to them. 

Date Posted: 7/29/2011 8:25 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Unlike some of the other postage rates, Media Mail does not include forwarding or return service.

Date Posted: 7/29/2011 9:35 PM ET
Member Since: 7/31/2007
Posts: 2,054
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I didn't order the book. I had my account on vacation but I had wishlisted book come through. I had changed my address but when I double checked it was the old one so no idea what happened there.

I just didn't know they wouldn't forward it. I know now and expect whenever this other book shows up I'll be paying postage for it I bet. The one that I'm waiting on doesn't appear it was mailed yet. It has the DC# like they printed the page but that's it. Running out of time for that one too.

Date Posted: 7/30/2011 8:13 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Hmm.  If you submitted and address change and it didn't take then you should contact PBS.  It might be a glitch that they should look into.

Date Posted: 7/31/2011 8:40 PM ET
Member Since: 5/25/2009
Posts: 600
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I think they have had some bugs lately involving addresses, so a note to TPTB might be in order. 

Date Posted: 8/1/2011 6:13 PM ET
Member Since: 1/21/2009
Posts: 11,807
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Have you tried PMing the sender?

Date Posted: 8/2/2011 2:15 AM ET
Member Since: 7/31/2007
Posts: 2,054
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I didn't PM the sender b/c I figure it's not their fault this happened. Since some of you say PBS was having problems then I will contact them to at least let them know. 

 

Date Posted: 8/11/2011 12:14 AM ET
Member Since: 7/31/2007
Posts: 2,054
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I finally received notification of the book I've been waiting on that has gone missing. This too is another Postage Due. So I go to the PO and this person told me that I didn't owe extra b/c it was in the same town. Oh I say well that person (points to the other PO worker who wasn't nice to me) she charged me over $3 before for another book. She said someone is doing this and they aren't suppsed to be unless it's out of town that I moved.

So I didn't have to pay extra postage for this book AND I got a refund for the other book. 

wink

Now the annoying part is that the wishlist book that took over a month and half to get to me is water damaged. Sent that way. Sigh.