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Search - List of Books by Peggy Carlaw

Total Books: 4
The Big Book of Customer Service Training Games QuickFun Activities for All Customer Facing Employees
2006 - The Big Book of Customer Service Training Games Quickfun Activities for All Customer Facing Employees (Paperback)
ISBN-13: 9780077114763
ISBN-10: 0077114760
Genre: Business & Money
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Managing and Motivating Contact Center Employees Tools and Techniques for Inspiring Outstanding Performance from Your Frontline Staff
2002 - Managing and Motivating Contact Center Employees Tools and Techniques for Inspiring Outstanding Performance From Your Frontline Staff (Paperback)
ISBN-13: 9780071388887
ISBN-10: 0071388885
Genre: Business & Money
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The Big Book of Sales Games
1999 - The Big Book of Sales Games [Big Book of Business Games] (Paperback)
ISBN-13: 9780071343367
ISBN-10: 0071343369
Genre: Business & Money
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The Big Book of Customer Service Training Games
1998 - The Big Book of Customer Service Training Games (Paperback)
ISBN-13: 9780070779747
ISBN-10: 0070779740
Genre: Business & Money
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