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Topic: Do people even READ Requestor Conditions???

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Subject: Do people even READ Requestor Conditions???
Date Posted: 9/14/2008 9:30 PM ET
Member Since: 11/17/2005
Posts: 574
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I recently ordered an audio book - Killer Pancake.  In my RC's I only asked that if I am ordering "a HC Janet Evanovich book I would like it to be a full size edition and have the dust jacket".

My request was declined today for this audio book which is by a completely different author and the sender said that "the book could not be mailed because it is not a hardcover book with dustjacket". 

Now, I know that I have senior moments and bad days occasionally but come on....please let's at least read RCs before declining them.  I thought I worded it very clearly.  I swear, for a bunch of readers, some people have such trouble with the English Language.

On top of that, I can't even put the book back on my WL until her copy is ordered.  There seems to be a bit of a flaw in the system here, not to mention that I can't even email her back to explain my RC's had nothing to do with audios.

Anyone have any suggestions?????

Thanks in advance.

Date Posted: 9/14/2008 9:42 PM ET
Member Since: 1/13/2008
Posts: 1,728
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since its obviously not a hardback, could you turn off your RC and try ordering it again?

Date Posted: 9/14/2008 9:45 PM ET
Member Since: 11/17/2005
Posts: 574
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Thanks Stephanie - I'll give that a shot.

Date Posted: 9/14/2008 11:48 PM ET
Member Since: 1/29/2006
Posts: 54,837
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According to the HC, that's not going to work, I'm afraid:

  • This permanently declines this copy of the book to this requestor:
    • the requestor will not be able to re-request this book from this sender, even if Requestor Conditions are then toggled to "No" in the Account Settings.
    • The requestor will need to wait for another copy of the book if there aren't any others available at that time.
  • Date Posted: 9/15/2008 12:55 AM ET
    Member Since: 5/3/2006
    Posts: 6,436
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    Why would you need to put it back on your WL? If she turned down your request, you should maintain your place on the WL.

    Date Posted: 9/15/2008 7:12 AM ET
    Member Since: 11/17/2005
    Posts: 574
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    I think it said Reminder List is because there is only one copy available in the system.

    I've decided that I'm going to wait til another copy comes along - it's just the point that she couldn't be bothered to read - or understand - whichever.

    Thanks for all your help and suggestions!

    Date Posted: 9/15/2008 7:15 AM ET
    Member Since: 5/9/2006
    Posts: 1,756
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    There are many people on here who don't even read RCs they just automatically decline all of them. This one does seem silly but a lot of people don't want to deal with any RC and might just scan one and not pick up the entire meaning.

    Date Posted: 9/15/2008 9:56 AM ET
    Member Since: 8/13/2008
    Posts: 13,147
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    There are really people who just automatically turn down all of them, Elaine? That is just horrible and I think that takes away from the site. People have RC's for a REASON. Just because someone doesn't want to be bothered by reading a couple sentences they turn the request down?! That is unbelievable.

    Date Posted: 9/15/2008 10:02 AM ET
    Member Since: 3/2/2008
    Posts: 11
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    After working for 35 years in the court system, the last 15 dealing with people being summoned for jury duty, I've found that people don't read much of anything!

    I've been trying to get a particular book for a couple months now.  I put it on my Wish List and it's been on it's way to me twice.  Never have gotten it!  This last time I got an email from PBS saying the transaction was canceled because the book didn't meet my RC of the book not coming from a Smoking home.  But yet they'd already mailed it, according to my info!  I mean the box comes up and asks if you're sure it meets requestor's conditions before you ever get the opportunity to print the wrapper.....hello?

    Life would be much more simple if people would take a few minutes to follow directions & pay attention!

     



    Last Edited on: 9/15/08 10:03 AM ET - Total times edited: 1
    Date Posted: 9/15/2008 10:44 AM ET
    Member Since: 5/9/2006
    Posts: 1,756
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    There are many threads on here about RCs Colleen and lots of people state they won't mail to anyone with an RC. There are various reasons givein but many feel if you have an RC you may be a person who would find fault with any book they send. Yes I know that is unfair but there are also people who put in RCs such as they want it almost new for a gift, etc. Almost new, etc. is open to interpretation so they just automatically decline all RCs. Of course some people write very long RCs trying to explain themselves and that only makes it worse. I feel sorry for those with alergies who ask for non-smoking, non-pet, etc. and must go through a few people before getting a book. I have never had to turn down an RC yet but then I don't mind reading them either.

    Date Posted: 9/15/2008 2:47 PM ET
    Member Since: 11/11/2007
    Posts: 96
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    Colleen,

    While I don't automatically decline RCs, I disagree that it is horrible to do so.  I thought it might help to see another's point of view on this.

    One thing I really like about PBS is that the rules about what is postable and not postable are pretty clear.  I know when I post a book that it meets the "conditions" of the site.  If I post a book, I have agreed to send it when requested. 

    I have not agreed to re-examine for other conditions that I couldn't have predicted when I agreed to post it.  Those are "above and beyond" conditions that I didn't commit to and add to my hassle.  Let me show you why:

    Because I spend enough time on the computer at work, I don't usually check emails at home.   I own the company, so no one can complain about how I use company resources.  Printing the wrapper at work is cheaper than printing it at home. 

    That's why this is the process when a book I posted is requested:

    (1) I get a request (usually at work), (2) I print a wrapper (at work), (3) I take the wrapper home and get the book from the PBS pile (4) I wrap the book and I mail it off (sometimes from work and sometimes from home)

    This is the process when a request has RCS:

    (1) I read the request at work, (2) I have to make a note to myself to check the PBS pile when I get home to see if it meets requestor conditions, (3) I go into the basement where the PBS pile is located and check the book.  If it does (such as has the dust jacket), I can grab the book.  Maybe I'm still not sure (e.g., the dust jacket has a stain -- postable yes because it didn't need a dust jacket at all, but may not be what the requstor had in mind.)  Even if I'm sure it doesn't meet the requestor conditions, I still have to move to step (4), then (4) I get back ON the computer at home or wait until I get to work to reply that my book meets/does not meet the conditions, (5) I print the wrapper (almost alwayas at work because my laser printer at work is cheaper to work than the injet at home), (6) I wrap the book and mail it off. 

    For anything but the RCs that ask that the environment not have smokers and/or pets (which I can answer without going back to the book), that extra effort goes above and beyond what I signed up for when I posted a book on PBS.  So, I am tempted to skip those steps at times, especially with lengthy or confusing RCs (or RCs that might have been better turned off because they don't seem to apply here, but "maybe the requestor thinks they apply and that's why they didn't turn them off and then I'm just more confused"!!!).

     

     

     

    Date Posted: 9/15/2008 8:40 PM ET
    Member Since: 11/17/2005
    Posts: 574
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    I'm not big on RCs myself - but I did have one regarding Janet Evanovich's HC Plum series.  However, in this instance, I was requesting an audio and she turned down a completely different author because "it's not a HC with jacket".  It just doesn't make sense to me.

    Regardless, I've decided to just sit back and wait for another copy.  I'll let someone with some intelligence get my 2 credits.

    Just un-freakin-believable - that's all I can say.

    Date Posted: 9/15/2008 9:32 PM ET
    Member Since: 8/23/2007
    Posts: 26,510
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    Read the thread title something like "Burned by long RCS" and you'll see why many people turn down any kind of RCS. Because they've sen ta book out that they thought met someone's RCS but had a complaint about some minor flaw or were accused of sending a damaged book. Although this sounds like the person just didn't use common sense.  I would turn the RCS off unless you are requesting the specific book to which you want them to reply. 

    Date Posted: 9/15/2008 9:32 PM ET
    Member Since: 8/23/2007
    Posts: 26,510
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    Read the thread title something like "Burned by long RCS" and you'll see why many people turn down any kind of RCS. Because they've sen ta book out that they thought met someone's RCS but had a complaint about some minor flaw or were accused of sending a damaged book. Although this sounds like the person just didn't use common sense.  I would turn the RCS off unless you are requesting the specific book to which you want them to reply. 

    Date Posted: 9/16/2008 6:20 AM ET
    Member Since: 12/7/2005
    Posts: 7,143
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    You could have someone request it for you and mail it to you maybe.

    Date Posted: 9/16/2008 6:45 PM ET
    Member Since: 9/21/2006
    Posts: 2,797
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    i have had a book denied because of an old Rc I had, similar to yours.  I went to my transaction archive and pm'd the decliner and we agreed I would buddy them a credit and my addy and they sent the book to me.