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The Phone Book: Telephone Skills for Business Success Student Text
The Phone Book Telephone Skills for Business Success Student Text
Author: Judith E Fisher
The Phone Book takes a hands-on, interactive approach to helping students refine and practice their telephone skills. All phone skills are covered in detail, including listening, question-ing, speaking, handling incoming and outgoing calls, customer orders, customer problems, and complaints. Examples of proper techniques are also included.
ISBN-13: 9780256187441
ISBN-10: 0256187444
Publication Date: 7/13/1995
Pages: 128
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Publisher: McGraw-Hill/Irwin
Book Type: Paperback
Members Wishing: 0
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