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Topic: Is there a place to report bad traders to PBS?

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Subject: Is there a place to report bad traders to PBS?
Date Posted: 10/13/2010 9:01 PM ET
Member Since: 9/7/2008
Posts: 72
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I mailed out a book on Sept. 20th and it was received on Sept. 28th according to DC#.  The book was about to be marked as 'lost' by PBS, so I emailed the receiver to remind them to log in the book as received.

She emails me back claiming she never saw the book and wanting the DC#, so I send it to her.  Later today I get her email saying it was on her bookshelf all along (no apologies or anything), but the problem (now) is that it's an ex-library book and she is going to mark it as 'received but with a problem' since she 'clearly' didn't want any ex-library books in her Requestor Conditions.

Uh...there were NO requestor conditions specified on this book!  I don't mail out books that don't meet RCs as it's a waste of time and money to send people stuff they don't want.  I've emailed this woman back pointing out there were no requestor conditions for this book request (which she can check in the Request Details for this item in her transaction archives).  

I'm now beginning to think this woman is just making stuff up to try to get this book for nothing since her plan to have it marked 'lost' didn't work because of the DC#. 

Is there a place were we can report bad traders like this to PBS?  It's people like this woman who ruin sites like this for everyone else.....

Date Posted: 10/13/2010 9:05 PM ET
Member Since: 9/27/2010
Posts: 8
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side note: I love your avatar, looks just like my kitty: Sherbert.

Date Posted: 10/13/2010 9:06 PM ET
Member Since: 8/23/2007
Posts: 26,510
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No but PBS can tell if she had RCS turned on or not when she requested the book.  So if she didn't, then don't refund her credit. They'll also be able to see the PMs.  If she has a high # of lost books and wrongful RWPs then they'll book her off PBS.

Date Posted: 10/13/2010 11:26 PM ET
Member Since: 2/13/2007
Posts: 8,411
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Even if she marks it RWAP, you'll get your credit.  You don't have to refund it to her.

Date Posted: 10/13/2010 11:35 PM ET
Member Since: 4/23/2007
Posts: 9,520
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then they'll book her off PBS.

Mary..very clever pun there!

Date Posted: 10/14/2010 2:55 AM ET
Member Since: 1/17/2009
Posts: 10,038
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If she does not mark it received, then report her to PBS ... you have a PM from her stating that she received it. She is required to mark it received in some manner. You can report her via the "Contact Us" link at the bottom of the page.

If she marks it RWAP, then you do not need to refund the credit as there were no Requestor Conditions. So, if she asks for the credit back, make sure you answer her (cause you can't ignore her) but just say that you can see that there were no RCs on the request, and so can she, so you are not going to return the credit.

If she marks it received normally, problem solved!

PBS will not normally involve themselves in disputed transactions ... however, in your case, since the other member is clearly breaking the rules by not marking the book recieved, and has admitted that she did receive it .... I think they will resolve it for you, although to save them time, I would continue to try to just get the other member to mark it without involving them, at least for a day or two more.

Last Edited on: 10/14/10 2:57 AM ET - Total times edited: 2
Date Posted: 10/14/2010 7:39 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Um that was actually a typo.  I meant to type boot. 

Date Posted: 10/14/2010 7:40 AM ET
Member Since: 6/13/2009
Posts: 503
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I also just had someone RWAP a book because "the cover had crease/wear ....there were some dogged earred pages...and she "thinks" it was an ex-library book (which it wasn't ..I bought it a few years ago at either borders or B&N).......


she had no Rc's...and now wants me to return her credit because she isnt' happy with the "used condition" of the book.   Um..isn't this a used book site?

Date Posted: 10/14/2010 10:58 AM ET
Member Since: 12/10/2009
Posts: 2,540
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I agree  with Kathy. That was a  cute typo Mary.  Diana was the trader you were dealing with kinda new? Sounds like they were trying to work the system, I would not want to trade with them either.

Date Posted: 10/14/2010 11:08 AM ET
Member Since: 4/25/2007
Posts: 11,631
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Tammie, as long as the book met the postability guidelines, you don't have to return the credit.  Here's the full page with guidelines http://www.paperbackswap.com/help/help_item.php?id=205

As long as your book met those conditions, you're okay.  Just PM back and say you're not returning the credit.

Date Posted: 10/16/2010 4:01 PM ET
Member Since: 11/5/2009
Posts: 1,083
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I'm now beginning to think this woman is just making stuff up to try to get this book for nothing since her plan to have it marked 'lost' didn't work because of the DC#.

This is one of the reasons why I always use DC, since it only costs me .19.  I have had a couple of times when one of my books was about ready to go lost, when I noticed that it had been delivered (according to the DC).  I pm'ed the recipient the DC number and asked if they might have gotten the book and forgot to mark it received.  Both times the books were magically marked received after my PM.

In the beginning I sent the DC number to the recipient when I mailed the book.  When I did that, I never had a book come close to going lost.  The problem was that I was getting a lot of "thank you" pm's to my giving them the DC number.  Because I also get a lot of "thank you" pm's when people get their books, I stopped giving them the DC when I mailed the book.  It was shortly after I stopped that I had the first book come close to going lost.