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Topic: Post office issue with PBS delivery confirmation

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Subject: Post office issue with PBS delivery confirmation
Date Posted: 1/12/2009 5:22 PM ET
Member Since: 10/24/2008
Posts: 4
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I have always just purchased delivery confirmation from PBS in order to expedite my credits, but I take my packages to the post office so that I can be assured that they have the correct postage.  This week they told me the rules had changed and that they wouldn't accept the delivery confirmation unless I had also pre-paid the postage through PBS.  They then wanted to sell me another delivery confirmation and past it over the pre-purchased label.  Is this a new rule?  Must I now prepurchase the postage along with the the delivery confirmation?

Subject: No you don't have to.
Date Posted: 1/12/2009 6:51 PM ET
Member Since: 5/19/2008
Posts: 562
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They don't know the rules.


Date Posted: 1/13/2009 1:51 PM ET
Member Since: 5/3/2008
Posts: 10,829
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Our P.O. always scans the DC from PBS even if I just put stamps on it, so someone is giving you a run-around.

Date Posted: 1/14/2009 10:39 AM ET
Member Since: 1/5/2008
Posts: 54
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I've had this problem NUMEROUS times. Your best solution is to check your weight using the scale they provide in the lobby (most PO's I've seen have one, hopefully yours does too). Slap on enough stamps then put it in the drop box for packages. Avoid the counter at all costs; that's my motto anyway. I've had this problem many times. I've even had one clerk shout at me - literally shout - it was embarrassing because I'm not a loud, pushy person. They called the post master to tell me I was wrong and it couldn't be done, yet everyone of them refused to try scanning the label. Ridiculous.

Try the scale and add stamps. They scan your package later. It might take a little longer to receive your credit (maybe a day more), but it's worth avoiding the customer service hassle.

Date Posted: 1/14/2009 5:52 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I would just buy a cheap scale and add stamps at home then use the PBS postage if it's over 13oz.  Usually I mail books 1 at a time out of my home mail box.  I only go to the PO when I have a bunch of stuff to mail-like today when I had 13 books to mail.  5 of them had DC on them and they didn't give me any problem.  I only use DC for bulk orders and game books-otherwise I figure what I'm saving on DC will cover the cost of any books that go lost.  So far I'm 0/385 so I've saved way more than the cost of a credit or book. Although I do like that the postage/DC helps pay for PBS.

Last Edited on: 1/14/09 5:53 PM ET - Total times edited: 1
Date Posted: 1/16/2009 3:21 PM ET
Member Since: 6/15/2006
Posts: 5,751
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I would print out the DC Here and then add stamps to avoid the counter.  You do have to make sure that you put the correct amount of postage for the book and the Additional .18 to cover the USPS scanning the barcode.

  • When you print your wrapper with PBS Delivery Confirmation (PBS-DC), a DC barcode is generated that prints out on the wrapper.
    • postage (plus 18 cents for the USPS fee to scan the barcode) must still be applied to the wrapper for Mailing

When you are purchasing postage at the counter, the workers there cannot be expected to know about the deal that PBS has with the USPS. There are just so few PBS members (compared to the entire population) that each branch won't know about PBS and our deal with USPS. You can try to educate them by printing out the page about HOW PBS Delivery Confirmation Works from the Help Center. http://www.paperbackswap.com/help/search.php?terms=how+does+PBS+delivery+confirmation+work

If the book is over 13 oz. and has stamps you cannot drop it into any mailbox or drop slot. You can skip to the front of the line and place it on the counter and tell them that it is all paid for though.

Date Posted: 1/18/2009 5:32 AM ET
Member Since: 12/28/2006
Posts: 14,177
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Jane, I do this ALL THE TIME.  Use PBS DC, then buy postage at the USPS counter and never had a problem.  After reading these threads I am feeling soooo thankful to have well educated postal clerks, yesh!  I print labels with DC (I even cover them with clear packing tape), take them to PO, they weigh them and scan the DC, clerk slaps on postage sticker, I pay & leave. . .super simple, works every time.

Edited because I still suck at spelling.

Last Edited on: 1/18/09 5:33 AM ET - Total times edited: 1
Date Posted: 2/17/2009 3:14 PM ET
Member Since: 2/5/2009
Posts: 30
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Post office employees seem to be very misinformed and haughty at times. 

I've had one tell me a return label provided by a online clothing company couldn't be accepted, when I've shipped back atleast 3 of those labels before from the same post office.  He continued to yell at me and tell me he trains other employees on post office procedures and policies...

I normally just go to another post office and mail it from there with no problems. 

Subject: I had the same problem today with clerks I had already trained
Date Posted: 3/26/2009 6:06 PM ET
Member Since: 1/29/2006
Posts: 706
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I had this same thing happen today --- this particular clerk has helped me with my PBS packages for 3 years and today he tells me that the rules have changed they got a memo and that I'd have to buy postage online also if I'm going to use the electronic  delivery confirmation.   I reminded him that when he scans the package the right amount comes up but he refused to even handle my transaction.   I said --- well I already printed this label and I need to mail this package -- but he said -- we can't do it any longer.

I drove to another post office and had no problem.    But this is very frustrating because the 1st post office is much closer to my house, I had those guys trained so well and now this.     I have 3 hardcovers thats why this is an issue -- I always put stamps on the paperbacks and then I can put them in the blue box if they are less than 13 ounces.

My biggest beef too is the way the clerk spoke to me.    Rude & condescending.    I told him "give me my package I'm going somewhere else".  

Date Posted: 3/26/2009 10:19 PM ET
Member Since: 2/19/2008
Posts: 2,007
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I'd ask to see the memo and a supervisor.

Date Posted: 3/27/2009 2:03 AM ET
Member Since: 12/28/2006
Posts: 14,177
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I like Bernhard's advice.

I did the exact same transaction again today, no problems whatsoever.

Last Edited on: 3/30/09 12:27 PM ET - Total times edited: 1
Sheyen - ,
Date Posted: 3/30/2009 11:17 AM ET
Member Since: 10/1/2006
Posts: 2,885
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Tish I wish we could do that at our PO, but they have taken everything out of the lobby.....stamp machines, weighing machines, all that stuff so you HAVE to get in line for everything!  It completely sucks.  Especially if they have one clerk, and 10 people in line.......ours is the PO version of Aldis, ARGH!

Date Posted: 3/30/2009 12:29 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Stacie,  I feel your pain, our local PO has nothing in the lobby except a scale and recycle bin.  No postage whatsoever is available unless they are open, I have to go to one of the other post offices for any of the automated services.

Subject: postage labels
Date Posted: 3/30/2009 3:05 PM ET
Member Since: 9/4/2005
Posts: 12
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I have the PO scales and weigh package then go to paypal and print label with DC for extra .18. (if over 13 oz)  Otherwise i just slap stamps on. Very seldom use DC unless it's a big pile of books being mailed to same person.

Write down cost of shipping off PO website. It's cheapest to ship 1st up to 7 oz,. then use media. DO make sure you write media or 1st class in big letters on front of package.

Patti (pjbra) -
Subject: Question about the 13 oz. rule.
Date Posted: 3/30/2009 11:27 PM ET
Member Since: 3/11/2009
Posts: 8
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Do you mail media mail books, over 13. oz. from home when they have a media mail pre-printed label w/postage paid? I've been told different things at different post offices in my area. One said they can be mailed from home as long as they have a pre-printed postage label. Another one said that anything over 13.oz has to be brought to the counter. I've been mailing media mail books from my house with no problems.

Date Posted: 3/31/2009 12:03 AM ET
Member Since: 2/19/2008
Posts: 2,007
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Packages with pre-printed postage can be mailed from anywhere, they don't have to be brought to the counter.

The reason for that regulation is "supposedly" for security purposes, so they have a record and paper trail of who mailed any package over 13 ounces.  Anything over 13 ounces with regular stamps will get returned bearing a sticker that seems to indicate it can't be put on aircraft (plane with a cirle and slash)  Why 13 ounces?  Beats the heck out of me.  And, as a "security" precaution it also makes very little sense, especially since the few times I actually had to mail +13 ounce packages with stamps no one bothered asking for any kind of ID.