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Topic: postage not available

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hardtack avatar
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Subject: postage not available
Date Posted: 12/5/2018 8:36 PM ET
Member Since: 9/22/2010
Posts: 7,215
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I've never come across this message before:

"We are sorry but electronic postage is currently not available for this address."

I'm interested in what would be a reason for that? Anyone know? I've also used Feedback to ask the PBS team.  When I get a response I'll post it here.

 



Last Edited on: 12/5/18 8:48 PM ET - Total times edited: 1
hardtack avatar
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Date Posted: 12/6/2018 5:05 AM ET
Member Since: 9/22/2010
Posts: 7,215
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I contacted the PBS staff and got a message back about 2 hours later. They stated:

"When you see the message that printable postage is not available for this address, this usually mean 
that our online postage provider at the separate site endicia.com is having an issue. If you wait a 
little while and try again, it will almost always work.

"More information about printing issues is in the Help doc "Printing Troubleshooting Tips" in the Help 
Center, accessible from the top menu of any page on the site.

"Please let us know if the problem does not resolve, and you continue to have trouble printing postage!"

I tried again and it didn't work. Waited about 10 minutes, tried again and the mailer with postage printed.



Last Edited on: 12/6/18 2:00 PM ET - Total times edited: 2
broomhilda222 avatar
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Date Posted: 12/6/2018 12:29 PM ET
Member Since: 5/3/2010
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I had that happen today when I tried to print postage. I just kept trying and it finally went thru.

Sure wish they would get these little things fixed. it's kind of annoying

hardtack avatar
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Date Posted: 12/6/2018 2:01 PM ET
Member Since: 9/22/2010
Posts: 7,215
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Sure wish they would get these little things fixed. it's kind of annoying

I had to put some hard returns into my message above. As you can see now, according to PBS the problem rests with the online postage provider, not with PBS.

hardtack avatar
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Date Posted: 12/6/2018 2:01 PM ET
Member Since: 9/22/2010
Posts: 7,215
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duplicate post



Last Edited on: 12/6/18 2:02 PM ET - Total times edited: 1