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Topic: Postage Due

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Subject: Postage Due
Date Posted: 1/14/2008 1:20 PM ET
Member Since: 7/12/2006
Posts: 183
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Received a book today with postage due...68 cents, not a big deal to me. Should I mark the book RWP or just let it go and in the comment to the sender let her know that in the future to be more careful of the postage costs? I'm tempted just to let it go, because my new mantra is "don't sweat the small stuff" and I certainly have much more serious stuff going on..don't know why I feel like I need to post this question, just want to get a general feel of what most people do.

Date Posted: 1/14/2008 1:51 PM ET
Member Since: 7/7/2007
Posts: 4,815
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From the Help Center:

"If you receive a book postage-due, and you have accepted the package from the mail carrier, you should contact the sender to discuss this.  Please be polite: this was probably a simple mistake.

  • You should mark the book received normally, and use the mini-survey portion of the "book received" page to make a note about the postage amount due.

  • The sender will get credit for sending the book automatically, but she or he should compensate you for the missing postage.

    • You can contact the sender during the process of marking the book received, or afterward using the PM button on the completed transaction for the book in your Transaction Archive
    • Be sure to note the postage-due on the "survey" portion of the Book Received page.
  • You can arrange any solution that you like (the sender can give the credit back, or send you postage, or another book for no credits...whatever you agree on)."

    Cheers,

    Catt

Date Posted: 1/14/2008 2:38 PM ET
Member Since: 8/1/2007
Posts: 5,034
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I would say make sure and send the PM letting them know, so that they are aware of what happened.  Even if you don't want the .$.68 cents back, it alerts them to a possibly bigger problem with weight and postage.

Date Posted: 1/14/2008 3:12 PM ET
Member Since: 7/31/2007
Posts: 2,690
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yes, I would at least let them know...they need to be aware that they are not putting the correct amount of postage on the book...and that way it doesn't become a trend.

 

Just my 2 cents!!

Date Posted: 1/14/2008 3:24 PM ET
Member Since: 7/12/2006
Posts: 183
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Thanks for the advice!! I let them know that I didn't need a refund and to be more careful in the future.

Date Posted: 1/14/2008 4:20 PM ET
Member Since: 4/20/2006
Posts: 5,703
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Yes, let them know.  Could be their ding-dong husband took their books to the PO and did something wrong...I speak from experience.  :D 

Date Posted: 1/14/2008 4:31 PM ET
Member Since: 7/12/2006
Posts: 183
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ROFL Amanda!!

Date Posted: 1/14/2008 6:52 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I woudln't have marked it RWP over such a small amount. But I would have let them know in a PM and I would have let PBS know in the comments section.  It should be on record incase they make a habit of doing that.

I've sent out a lot of books since I've joined. I would appreciate someone letting me know if they had to pay postage on a book I sent them. Even if it was a small amount.  I'd hate to have one come back because I put the wrong postage on and the requestor refused to accept.

Date Posted: 1/14/2008 7:03 PM ET
Member Since: 5/25/2006
Posts: 670
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I received one with .33 postage due, and what was puzzling was that postage was put on by a Pitney-Bowes machine.  I marked it as received just fine, but then e-mailed the sender and let her know to check her machine.  She was very thankful!

Katrina

Date Posted: 1/15/2008 8:32 AM ET
Member Since: 4/22/2005
Posts: 5,513
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This is only my opionion, but if I inadvertently sent a book with postage due, I'd want to know so I could reimburse the person. Hopefully they would let me know in a kind way that I goofed up.

Date Posted: 1/15/2008 9:59 AM ET
Member Since: 7/12/2006
Posts: 183
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I didn't mark it RWP, I let her know that the weight that PBS suggests is not always correct and to weigh the books herself...I did it in a nice way and did not request a refund... .68 is not going to break me.

Date Posted: 1/15/2008 10:38 AM ET
Member Since: 8/22/2005
Posts: 1,103
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I'd want to know.

The last two times I've been to the post office (different ones) I used the APC to calculate postage. On about 6 books it was far less (like 25-50 cents) less than what PBS had indicated on the wrapper.

I've been worried because those amounts sounded low, but it was the POST OFFICE, and two different machines, so I figured it was correct. But if they arrived "postage due" I would definitely want to know.