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Topic: Postage Label Returned to me with no package, Can you HELP?

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Subject: Postage Label Returned to me with no package, Can you HELP?
Date Posted: 8/11/2008 7:45 PM ET
Member Since: 7/11/2008
Posts: 649
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Hey Everyone,

I received a letter from the P.O. today with a label from me, to a recipient here. I had a hard time figuring out what it was for, and tracked it to a PBS book.  They want me to send them a detailed description of what was in the package that supposedly "got seperated" from the label. I don't know HOW they/someone/it/the package is floating around with this label so carefully detached!!  I mean, there are no tears, rips, nothing, and all the tape is intact!!
What do we DO from here? I have never encountered this in all the years I've been a seller on Ebay, a Store owner on Etsy, and a member here.
I plan to give the P.O. an earful but not in a MEAN way, of course.
Do you know what step we take now?  The requester should get her Credit back, and it looks like she got it (from MY account, I may add) ... but I have been low on credits, and it is not my fault that the book is lost and the label came back to me today.   What happens now? Do I get screwed out of a credit, a book, and postage?

Not trying to sound mean AT ALL!  I just want the requester of the book to get HER credit and for me to come out even somehow.   You are my peeps and always have the answers, and I thank you for that!!

:)   Dawn



Last Edited on: 8/11/08 7:53 PM ET - Total times edited: 1
Date Posted: 8/11/2008 10:07 PM ET
Member Since: 7/31/2007
Posts: 2,690
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well, unless you used PBS DC then yes, you are out the book and the postage and since the book didn't make it to the requestor you won't get a credit.  If you used PBS DC then you still get your credit.

Fill out the information that the post office wants and perhaps by some miracle they'll locate your package.

L. G. (L)
Date Posted: 8/11/2008 11:02 PM ET
Member Since: 9/5/2005
Posts: 12,412
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Techincally it isn't your fault, but it is your credit/book to eat.  Leave the transaction alone, let it go lost on her end, and she will get her credit back from the system. (She didn't get a credit from you - you would have received her credit when she received the book.) 

Sorry about that, but thems the breaks (as they say).

ETA: This is why I normally didn't use labels but would hand-write the address on the wrapper.

 



Last Edited on: 8/11/08 11:06 PM ET - Total times edited: 2