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Topic: Postage Printed Then Requestor Cancels - Issue Resolved

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Subject: Postage Printed Then Requestor Cancels - Issue Resolved
Date Posted: 4/7/2009 7:39 AM ET
Member Since: 4/21/2007
Posts: 304
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This is the first time thi shas happened to me. I spoke via PM with the person and they seemed happy to be getting the book. Well, after I have it all wrapped and the postage is printed it says the request is canceld. What should I do?



Last Edited on: 4/7/09 7:19 PM ET - Total times edited: 1
Date Posted: 4/7/2009 8:07 AM ET
Member Since: 8/10/2005
Posts: 4,601
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Are you sure it was the same person who ordered the book now that cancelled? Once you print postage, the requestor CANNOT cancel, that button disappears from the request. How did she cancel if your postage was printed?

Cheryl

Date Posted: 4/7/2009 8:11 AM ET
Member Since: 4/21/2007
Posts: 304
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Yes. I checked then double checked. I have only one copy of the book. It now shows in books I've maied tab and in my transactions as canceld by the requestor. I always PM someone as soon as I accept a request just to thank them and lets them know when I'll ship and any important detail. They seem just ducky with the whole thing. Now I wake up to this? I am so confused.



Last Edited on: 4/7/09 8:14 AM ET - Total times edited: 1
Date Posted: 4/7/2009 8:18 AM ET
Member Since: 2/28/2007
Posts: 2,164
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Is it possible that you printed the wrapper after she PMd you (and maybe you just didn't see the PM)?  If so, I'd say you are unfortunately out of luck.  If not, I would contact PBS using the "contact us" link a the bottom of the page, explain what happened, and see what they can do for you.  The requestor should not be able to cancel after the wrapper was printed.

Date Posted: 4/7/2009 9:23 AM ET
Member Since: 7/23/2006
Posts: 15,930
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If there's one in your Books I've Mailed tab and another in your Transaction Archive, maybe the same person ordered it, canceled, and then reordered it?  There's no way to cancel a request if the sender has already printed the label.  I'd double check the times, and maybe even pm the person again.

Cathy A. (Cathy) - ,
Date Posted: 4/7/2009 9:34 AM ET
Member Since: 12/27/2005
Posts: 4,139
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If the request is on your Books I've Mailed tab, then it is definitely not canceled! Click on the Details button on the transaction to see the dates and times for each action.

Don't worry about what's in your Transaction Archive for this book. That was a separate request that happened before the one you see on your My Account page.

Date Posted: 4/7/2009 11:26 AM ET
Member Since: 8/19/2007
Posts: 4,285
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I had a case once when someone accidently ordered the same book twice from me, and then canceled one.  I'd already printed and wrapped the books and sent her a PM asking about it, and that's how I found out, so it is possible that this person did the same thing. 

Have you PMd her to see why she might have canceled the order?  Pat

Date Posted: 4/7/2009 1:45 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Requestor shouldn't have been able to cancel after postage was printed.  Sounds confusing, maybe your Tour Guide can help understand what's happening?

Is it possible that another person requested the book (you may not even have known about the request), cancelled the request, then the current requestor was offered your book?  This would show in your transaction archive, but if done within that 1 hr. window, may not have ever appeared on your main account page?

Date Posted: 4/7/2009 2:30 PM ET
Member Since: 12/9/2008
Posts: 9
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This has happened to me before in this scenario:

Requestor requests a book, but then gets cold feet and cancels.

Requestor then decides, "oh, what the heck" and orders again.

Then I finally check my email and I see two requests, and one cancel.  If I look at my transaction archive, I've got one cancelled book, but still have the request pending on my Account page.  So from *my* perspective, things look a bit confusing, but just ignoring the transaction archive makes it all look completely normal.

If you saw the cancellation in your email or on your transaction archive, then my advice is just ignore it.  Pay attention to the "Needs your Attention" panels on your Account page.  That's where the important stuff is.

--steve

Geri (geejay) -
Date Posted: 4/7/2009 3:04 PM ET
Member Since: 9/2/2008
Posts: 9,094
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I had one where the book was requested and cancelled and ordered by someone else all within seven minutes!  I only had one book, it wasn't a WL book and I was lost!

I did what others suggest, contacted PBS and they told me to mail the book to the second requestor.  That's how I found out about the seven minute time span.

Either contact PBS or go with what Steven says - your Account page is where the important stuff is. 

Date Posted: 4/7/2009 3:47 PM ET
Member Since: 8/10/2005
Posts: 4,601
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If it is the same person, I'm betting it was the scenario that Rhonda and Steve described--I've had that happen too, where the person orders, cancels and then orders again a short time later. If you check the time stamps of all the activities, you should be able to determine if that is what happened. Or you can PM the member to ask her, also.

I wonder though, why you routinely PM people after accepting a request? The request asks you when you can mail the book so they have that information as to when to expect it to be mailed already. When I read that part of your post, I wondered whether you meant she had cancelled by PM (rather than hitting the cancel button on the request, which is the only 'official' way to cancel) and while I see that it didn't happen that way, stuff like that can happen, and will often leave both parties feeling bad about the whole transaction.

Please let us know how it works out. I'm hoping it was just an earlier cancellation and then she changed her mind and re-ordered.

Cheryl

Date Posted: 4/7/2009 7:18 PM ET
Member Since: 4/21/2007
Posts: 304
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Yep, you all nailed it. They ordered the book, canceled and then reordered. Gosh, I was so confuses. It didn't help that I was half asleep and trying to do three things and walk out the door all while looking at my account. >;-P This is new to me. It's never happened before.

Thank you everyone. I was going batty trying to figure out if I was nuts, stupid or nuts and stupid.

Date Posted: 4/7/2009 8:34 PM ET
Member Since: 6/15/2006
Posts: 5,751
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Glad that you got it all figured out.