Bren, the book was scanned 'undeliverable as addressed' as this is the only option available for the carrier to choose on the carrier scanner. The carrier usually forwards media mail so she still should get it at her new address since she's filed a change of address form. And it should arrive at the new address 'postage due'.

Thanks Connie. I was just kind of concerned because it hasn't been scanned again since the undeliverable scan, and it's been 4 days now. And the requester wants me to refund her credit if the book arrives postage due, which I think is totally unfair since it's totally NOT my fault if she didn't update her PBS address soon enough...

i agree bren, i think it would be unfair for her to ask for a credit

And the requester wants me to refund her credit if the book arrives postage due, - seriously?? She owes you postage money if it comes back to you postage due and you have to pay to get the book back from the post office. That's just crazy.

Wow, that's pretty ballsy!  I agree, it is crazy to ask for the credit back!

I told her if it arrived postage due she could just refuse it and let it go lost if she wants her credit back.

That really stinks Bren because if it was MM it will arrive back at you postage due and you'll be paying postage twice to get your own dang book right back :( I hope her delivery person is a nice one and just gets it to her so you get your credit.

Bren, you need to tell her that the fault lies with her for not updating her PBS address. Media mail is not forwardable free of charge. You can find that on the USPS web site and quote it to her if you like. She should just pay the postage and accept the book.

I'm not sure about this (I hope a postal worker will say something), but is there a chance you'd be billed for both the forwarding postage and on top of that the return postage? Or what if the USPS won't return it to you after a failed forward because it's media mail? Then you'd be out a book AND a credit!

I'm not sure of all the media mail rules on the issue of refused forwarded mail.

ok, this may be way off base but, if the book goes lost now because she didn't update her PBS address in a timely manner, she should still have to give you a credit....it is clearly her fault.  And no, if it does happen to get forwarded to her, she should have to pay for it and not get reimbursed.

The book should be forwarded postage due to the new address. If it is refused at the new address, it should be returned postage due to the sender. Either place it is just the same price paid when it was shipped out. If the sender refuses to pay the postage, it goes to dead letter to be recycled or sold at auction.

Not sure of the rules here but seems like the person who ordered the book should pay the postage due and remember to update the address.

I agree, if she refuses to pay the postage due and it goes "lost" then you definately shouldn't refund the credit because now you are out a book and shipping.  You should get to keep the credit atleast to pay back for the book and shipping whether she accepts it or not.