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Topic: Poster fails to follow up.

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Subject: Poster fails to follow up.
Date Posted: 1/18/2009 3:53 PM ET
Member Since: 4/27/2006
Posts: 4,986
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Hi! I have an unusual book on my WL and a new poster has a copy of it. She keeps posting it and then no responding to e-mails that she has to go it and print out the wrapper and mark mailed. After the waiting period expires, I usually get a pm that says she sorry and she forgot to check her e-mail. It ususally takes her a week to re-post the book and it happens again.

OK, this is the 3rd time that it happened. I am not angry, I just want to know if there is anything I can do. 
I am no. 1 on the wl and all the time I spend waiting for her, I am afraid that the book will come in otherwise and I'll miss it.

If she doesn't follow through this time, I thought  to take the book off of auto-request and when she post it, decline. but the book will then go to my reminder list and I'll be off the wl roster, won't I. Any ideas?

Date Posted: 1/18/2009 4:03 PM ET
Member Since: 8/27/2005
Posts: 4,129
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I'm thinking the only thing you can try would be to send her a PM explaining in detail what has been happening (maybe she doesn't realize the orders all came from the same person).   Maybe if she understands that the book will be ordered right away she can remember to check back the next day for the order--mark her calendar or something!  She'd better do some reading in the help center so she understands how PBS works or she won't ever complete a trade...

Date Posted: 1/18/2009 4:04 PM ET
Member Since: 1/2/2006
Posts: 575
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You are correct. If you decline it will be removed from your wl and added to your reminder list.

Date Posted: 1/18/2009 4:25 PM ET
Member Since: 4/27/2006
Posts: 4,986
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OK< I will just sit back now and wait till the situation gets better. Maybe I can have a record for the same exact  book being ordered by one person.

 

Date Posted: 1/18/2009 4:31 PM ET
Member Since: 8/19/2007
Posts: 4,256
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You could put some sort of RC on it - like I got one that said - "If you cant mail within 3 days please decline this request."  That way she might have to decline the request for the book and it would go to the next person.  You wouldn't lose your place in line, but probably wouldn't get the book from her, but sounds like maybe no one will. 

Guess it all depends on how badly you want the book and how hard it is to come by.

Good luck.  Pat

Date Posted: 1/18/2009 4:36 PM ET
Member Since: 4/27/2006
Posts: 4,986
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She would never see, because  she posts the book and then never comes back, until way after the deadline.

Date Posted: 1/18/2009 5:03 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You could report it to PBS.  There's not much they can do but maybe they'll send a little notice to her that will inspire her to follow through.

What book is it BTW-maybe someone reading this has it in Mt TBR.

Date Posted: 1/18/2009 6:55 PM ET
Member Since: 2/5/2007
Posts: 30,800
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IF she is printing out the wrapper, she would see the RC.       

Date Posted: 1/18/2009 9:08 PM ET
Member Since: 4/27/2006
Posts: 4,986
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Cozi, she never accepts the order, so she would never get to the RC or wrapper . The book is Mongo:Adventures in Trash by Ted Botha.

Date Posted: 1/18/2009 9:26 PM ET
Member Since: 8/15/2007
Posts: 201
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Oh, I have that on my list to get from the library, but don't have a copy to send to you. :(

Date Posted: 1/18/2009 10:55 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Susan--


Since she has a pattern of not responding to PMs, not mailing the books, etc, you might drop a note to the PBS team to let them know.  If she is doing this with other members too, she may need a reminder of the rules.

Cheers,

Catt

Date Posted: 3/28/2009 8:11 PM ET
Member Since: 4/27/2006
Posts: 4,986
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Bump. I thought I would put this back on top. This person did not mail twice in December, twice in January and now she posted the book again. I sent an SOS to live help and they said to inform the Powers that Be here at PBS. After many more days and attempts to reach her, her account is now suspended. What a bad outcome to a wish for a book.

BTW, I was told that she had mailed off many other books to other members in the months she was a member here.

Date Posted: 3/28/2009 8:32 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Well they wouldn't suspend her account over this one thing so she must have been doing other stuff for them to suspend her.

Date Posted: 3/28/2009 9:11 PM ET
Member Since: 8/19/2007
Posts: 4,256
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I always like  it when someone posts the outcome to a particularly interesting problem (sorry though that it didn't work out for you).  Good luck with getting the book.  Pat

Date Posted: 3/29/2009 9:20 AM ET
Member Since: 8/6/2006
Posts: 1,619
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One other suggestion would have been to PM her and ask her to post the book directly to your Wish List.  That way she'd only have to wait an hour after she posted it to come back and print out the wrapper.  It sounds like she either seldom checks her account or maybe doesn't have computer access all the time.  Sorry you missed out on the book this time.

Date Posted: 3/29/2009 10:57 AM ET
Member Since: 8/16/2007
Posts: 15,187
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One trick that might help in the future on members that seem to wander off before they see the order - when you accept the offer, immediately go to the order tab and PM from the book request. This will remove the 1 hr wait and give them the order immediately. You might be able to catch the poster before they wander away.