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Topic: won't let me print

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Subject: won't let me print
Date Posted: 2/3/2011 4:54 PM ET
Member Since: 2/26/2009
Posts: 35,311
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I just finished printing 4 labels for mailing, but it won't let me print the 5th one...  even when I chose download manually, the account page keeps coming back.  Help- I need to get it printed as my dh is going to po.

Date Posted: 2/3/2011 4:56 PM ET
Member Since: 2/26/2009
Posts: 35,311
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think I found out the problem-   it says

We are sorry but Delivery Confirmation is currently not available for this address.

Would that prevent it from printing... and why would dc not be available?

Date Posted: 2/3/2011 5:03 PM ET
Member Since: 11/30/2007
Posts: 4,953
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Adrienne, I found this in the help docs. Found it to be interesting as I never heard of it before.

I can't use PBS-DC for this address? Why not?

If you have chosen to add PBS Delivery Confirmation to your wrapper, but you get a message when you try to print, telling you that "Delivery Confirmation cannot be used for this address," that means that the requestor's address is not on the list of USPS-validated addresses.

  • An address must be on the USPS-validated list (which is very finicky about spelling and abbreviations) in order to direct a package to it with Delivery Confirmation.  The & and # signs are not permitted in USPS validated addresses.
  • If this happens, you will not be able to use PBS-DC to send this package.
  • If you like, you can notify the requestor by Personal Message that her address is not USPS-validated; she can visit this site to test her address, and try to figure out if it is simply a matter of using a different abbreviation (even something as small as a misplaced hyphen can make a valid address register as invalid for USPS).
  • Even if the requestor changes her address to a valid address, if you have already downloaded the address file to send this book, you will not be able to change the address for the transaction now.
    • If you do not want to send this book without using DC: you can cancel the transaction by clicking "Cancel Order", then repost the book
      • If there are other copies of the book in the system when you cancel, the requestor's request will be passed along to a new sender, and she will get the book from someone else.
        • In this case, when you repost it, your book will need to wait for a new requestor.
      • If there are NO other copies of this book in the system when you cancel, your book will be offered to the previous requestor again when you repost it.
        • IF the requestor has changed her address to the validated form before you repost, you will now be able to send the book with PBS-DC to that requestor.
Date Posted: 2/3/2011 5:26 PM ET
Member Since: 2/26/2009
Posts: 35,311
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Thank you Connie!!

Date Posted: 2/4/2011 12:54 PM ET
Member Since: 8/26/2006
Posts: 9,321
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Take a look at the message you are getting.  If it says "delivery confirmation is not available for this address" then what folks said up above may be correct.  But if it talks about "electronic postage", well, there's also this:

Problem: I am getting the message "electronic postage cannot be used for this address".  What does this mean?
Answer:  This message "electronic postage is currently not available for this address" is an error message from endicia.com, our online postage provider, and often it just goes away if the sender tries again to print after a few minutes.

in the doc "Printing Trouble-Shooting Tips".

Since we each now have to validate our address through the USPS link in order to enter our address in the PBS systme, I'm thinking that trying again in a couple of minutes or a couple of hours may work for you.

Date Posted: 2/7/2011 4:05 PM ET
Member Since: 7/13/2005
Posts: 5,201
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I have got to start reading these posts more carefully - at first glance I thought you said if you didn't get the label printed ASAP your BF was going to go poo!

Lisa N. (LDN) - ,
Date Posted: 2/7/2011 4:13 PM ET
Member Since: 6/19/2007
Posts: 10,803
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I've had this happen with a couple addresses, but oddly enough I could print w/DC using paypal.  Go figure.  You'd think the post office was the post office was the post office.  Apparently not.