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Topic: Problem with a deal from Book Bazaar

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Subject: Problem with a deal from Book Bazaar
Date Posted: 3/6/2014 8:32 PM ET
Member Since: 7/11/2009
Posts: 28
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I'm not sure what to do. I requested a 3 for 1 deal in Book Bazar. I received the package today. The envelope they were in busted open. I received 2 of the 3 books. The one missing is the one that was "ordered" thru the system for the credit, but I received the 2 freebies. So do I mark it RWAP or leave it as "Not received"? I know when it's a multiples order you can mark each book individually, but how do you handle it when it's part of a deal? The system only knows about the one book and I didn't receive that one. BTW, the 2 freebies are not in postable condition, but that's why they were part of a deal.



Last Edited on: 3/6/14 8:32 PM ET - Total times edited: 1
Date Posted: 3/6/2014 9:10 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Technically you don't mark a book received when you haven't received it. What you want to work out on the side (if anything) with the sender is up to you two.

Date Posted: 3/6/2014 9:22 PM ET
Member Since: 7/19/2008
Posts: 15,400
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First, I'd PM about the wrapper being opened.  Do you feel it was due to poor wrapping?  Or weather?  I would use that decision in my way of response.  

That said, I'm much more likely to be generous with a deal than with FIFO.  More contact, more effort on the sender's part, more wanting the idea of deals to keep happening.

Then, whether I'd mark it received or gift a credit really has to do with the book.  A WL book would need to go "lost" to keep your place in line.  

Date Posted: 3/6/2014 10:09 PM ET
Member Since: 1/30/2009
Posts: 5,696
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Pretty much what Emily said. If the missing book was a WL book I would let it time out in order to keep my place and then buddy the person a credit.