I had a member request a few books from me a couple of weeks ago. She had a no ex-library books condition. Without looking at one book, I thought I had remembered it being an ex-lib book. About a week later, I really looked at it realized that it was actually a very nice copy of a HC. So, I let her know.

She is trying to request it from me, but her conditions keep coming up and blocking it. Is there any way to fix this?

Thanks everyone!

no, I believe once you have turned it down due to conditions it won't let you request it again from the same person.

She should just turn her RC off.

Even if she turns her RC off, she will not be able to get the book. Once a book has been turned down for RCs, she can never be offered that specific copy again. (There is one exception to this if it is WL with 2 wishers, but that is more of a bug than an exception). What you could try is removing the book from your shelf and reposting it. Then have her select it directly from your shelf. Since it is a "new" copy to the system, it should go through.

Are there other copies of the book posted?  If not you could delete yours, have her put it on her WL than post it directly to her.