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Topic: problem sending book

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Subject: problem sending book
Date Posted: 12/12/2007 5:15 PM ET
Member Since: 11/12/2007
Posts: 946
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I recently got a book request.  So I dug it out, wrapped it, and went to print out the address.  The address/postage page repeatedly said it had an error and that the book weighed something like 475 lbs.  So I pm'd the requester and asked for their address so I can just handwrite it and take it to the PO.  They've not responded and I am running out of time to send the book before I lose a credit.  What should I do now?

Date Posted: 12/12/2007 5:28 PM ET
Member Since: 10/6/2007
Posts: 168
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Use the contact us button at the bottom of the page and report what is happening. Ask for help and explain the delays and time you have to work with.

 

They will fix it for you, for sure.

 

Hope this helps,

Carly

Date Posted: 12/12/2007 5:38 PM ET
Member Since: 1/14/2007
Posts: 16,602
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Did you try the backup wrapper? 

Or, you can print the wrapper without any postage or just  DC if you want that,  if there is an error on Printable Postage. Then you don't have to put a weight in the box if you can't change it to the correct weight.  ( I just printed one and mine was fine).  Weigh the book and take it to the po with the DC, tell them to scan it for the correct postage.  Then, you  can  mark the book mailed before the deadline. 

Date Posted: 12/12/2007 5:56 PM ET
Member Since: 8/26/2006
Posts: 9,310
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This happened to me, and it turned out the weight in the book data info had been entered wrong (I think I'm the one who posted the book, so it was my fault.  Instead of .275 pounds I'd listed it as 275 pounds, or something like that.)  I went down to the blue "contact us" link (at the bottom of every page here) and sent in my problem as feedback.  They fixed it for me.

Date Posted: 12/12/2007 6:56 PM ET
Member Since: 8/30/2005
Posts: 827
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Yes, it seems you have to write in about this:

Date Posted: 12/12/2007 7:09 PM ET
Member Since: 11/12/2007
Posts: 946
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Whew!  Finally heard back from requestor.  It's all good now.

Date Posted: 12/12/2007 7:47 PM ET
Member Since: 11/14/2005
Posts: 6,421
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Even tho you've heard back from the requestor, please write in about this book, so that the listing can be changed for the next person that wants to mail this title :)

Date Posted: 12/12/2007 9:27 PM ET
Member Since: 9/11/2005
Posts: 905
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This is, also, a really major example of why you should weigh the books that you send, because many of the weights are wrong----though not to this degree, of course.  I had one today tell me that the book i was to send weighed 2 lb., 4 oz, and needed $2.81 for postage.  I weighed it and got 1 lb., 9 oz., and plan to send it for $2.47 as it should be.    Your example is an obvious error, but there are many others not so apparent, but enough to change the postage needed.

Date Posted: 12/12/2007 10:25 PM ET
Member Since: 3/13/2006
Posts: 2,024
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You're right about that, Winston.  I do all of my mailing at the post office, so I don't worry much about the weights listed, but I've noticed in passing that several of the weights on books requested from me (and, subsequently, the mailing costs) were wrong in both directions, and sometimes fairly significantly wrong.

Date Posted: 12/12/2007 10:28 PM ET
Member Since: 8/23/2007
Posts: 26,510
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You could have just printed the back up wrapper for the address.  I always weigh my books because it's frequently over or under sometimes by several ounces.  Recently it told me a small paperback was 9oz and when it was really on 3 which made the difference from cheap 1st class to the higher media mail.