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Topic: Problem solved

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Subject: Problem solved
Date Posted: 2/4/2013 3:46 PM ET
Member Since: 6/14/2009
Posts: 886
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I mailed a book Sat. and 5 books today. I purchased  tracking numbers for each book from the swap. None of the books were scanned in at the post office. I was told they are not doing that anymore unless postage is also purchased online. So that means the money I paid  for a tracking number is just lost. Has anyone else had this problem? 



Last Edited on: 2/5/13 9:20 PM ET - Total times edited: 2
Date Posted: 2/4/2013 4:53 PM ET
Member Since: 8/16/2007
Posts: 15,185
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Lilly, there are ongoing posts on this in the Postal and Questions forums. You may want to go check them out. It sounds like your postal employees are not correct on this but it is taking a while to get the kinks worked out.

Date Posted: 2/4/2013 6:38 PM ET
Member Since: 6/14/2009
Posts: 886
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This is the first time it has happened to me. They said the rules have been changed.

Ann B. (ahbab) - ,
Date Posted: 2/4/2013 9:12 PM ET
Member Since: 5/4/2010
Posts: 417
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Lilly, I had that happen to me on Friday. They told me that they don't go by the track numbers from PBS and they gave me new track numbers. But when I went to check the packages, it went by the PBS track number. But seeing that they didn't scan it, I have to wait for my credits. (Just like you).

Date Posted: 2/4/2013 10:20 PM ET
Member Since: 4/14/2011
Posts: 51
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Happened to me too I mailed 3 books of and was supose to get quick credit for them I think postal worker forgot to scan them. Iritating since i paid extra for the service.

 

Date Posted: 2/4/2013 11:21 PM ET
Member Since: 8/6/2006
Posts: 587
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Can we please take this to either the postal or questions forum as Melanie asked. There is no reason for this thread to be in this forum. The other forums (particularly the Postal forum) will have the most up to date information.

Date Posted: 2/5/2013 9:06 AM ET
Member Since: 6/14/2009
Posts: 886
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Thanks, I went to the postal forum and found out that everyone has been told the same thing. I'm still glad it was posted here since this is the only forum I thought to check. I've already wasted money for 6 tracking numbers but won't be getting anymore. If the swap knew about they should refund our money.

Date Posted: 2/5/2013 12:56 PM ET
Member Since: 3/10/2006
Posts: 99
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Well I have had the same problem with my books.  One went okay the others not.  Marie I don't mean to be rude, but you could tell by the subject manner what this was about, so you didn't have to read the posts.  Lots of people don't go there, they only go here, and I for one think this is just the place to let people have a heads up to the issues.  However good suggestion to go there, but really I find your post kinda rude.

Date Posted: 2/5/2013 3:46 PM ET
Member Since: 7/12/2010
Posts: 4,177
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Hmmmmm......if I had a question or concern about Postage or Postage purchased through PBS and I had the choice of categories:

"USPS Postal Regulations"
"Questions About PaperBackSwap"
"Book Bazaar"

No doubt this would be the place I would look first. enlightened

Marie was not being rude, just trying to be helpful.

-RD

Subject: Hi
Date Posted: 2/5/2013 7:04 PM ET
Member Since: 7/6/2011
Posts: 232
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This is something that needs to be looked into and posted with the correct info from the post office

Date Posted: 2/6/2013 11:30 AM ET
Member Since: 8/16/2007
Posts: 15,185
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The other threads in the other forums discuss this in detail. I have not read the recent updates, but this is the last update I have seen "We are hearing from members that some POs are still insisting that eDC can't be used to mail at the counter. We are working with our USPS liaison to solve this issue, which appears to be a problem with individual Post Office education. " It appears that if the clerks use their handheld scanners, the DCs will scan just fine. Please read the threads in the other forums to follow what has happened, what is being done to correct the problem, and what you should do when you are at the post office.

No, we will not copy the information that is being posted by the team into this forum as the Postal Forum and the Questions Forum are the appropriate forums for that conversation. The Book Bazaar is for advertising shelves and deals and has enough activity and we do not want to be bumping members' posts off of the first page to have conversations that are more appropriate for other forums.

This is the USPS forum thread http://www.paperbackswap.com/USPS-Reading-PBS-DC-Scans/topic/275910/?t=275910&obd=0&l=25&ls=175

This is the Questions of PBS thread http://www.paperbackswap.com/USPS-Longer-Scan-PBS-DC/topic/275934/

Date Posted: 2/6/2013 11:16 PM ET
Member Since: 6/14/2009
Posts: 886
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Most people look on this forum so the problem should have been posted on here. We offer deals and when someone orders something we don't think to check the postal forum before printing out labels. If it had been posted here we would have been warned. Here is what PBS emailed me today:


We're very sorry you had this trouble. Thanks for writing in. The only recent change to electronic DC is the USPS fee - it has gone from 19 cents to 20 cents. However, not all POs are up to speed on how to handle these mailings, now that other USPS changes are in place. USPS has apparently not given the postal clerks at the counter a clear way to scan in the e-DC and charge the correct 20 cents, and this is causing them a lot of confusion.
Also, USPS had some issues with transmission of the scan information, which have delayed some Quick Credits. This should be working normally soon. We're still working with our USPS liaison to get specific Post Offices on the same page with how to handle e-DC on packages mailed from the PO counter. If you continue to meet resistance when using PBS-DC, please let us know and also specify the street address of your PO (and the postmaster/supervisor's name if you know it), so we can get our USPS liaison to get into touch with them.

We're very sorry for the confusion,

The PaperBackSwap Team
www.PaperBackSwap.com