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Topic: Problems with Printed Postage

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Subject: Problems with Printed Postage
Date Posted: 4/9/2012 12:54 AM ET
Member Since: 3/8/2009
Posts: 16
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Is anyone else having problems with the printed postage feature/service? I have a book to mail out but when I click to print the wrapper, it is messed up. I click to print postage and delivery confirmation. The book weighs 7.8 oz but even though the book's weight is correct on the screen, there is also a warning that the book weighs over 13 ounces and will have to be presented to a postal clerk. That isn't true when you buy the postage from PBS anyway, but the book isn't over 13 oz. It is 7.8 oz. Then the page isn't allowing me to buy the postage even though that button is clicked. I am also not receiving e-mails from PBS or SACD so I hope after the holiday weekend, someone comes back in the office to fix all that's not working!
Date Posted: 4/9/2012 12:28 PM ET
Member Since: 12/28/2006
Posts: 14,177
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There have been rumors the last couple days, of members not receiving PBS e-mails.  This is the first I've heard of printable postage issues.

Date Posted: 4/9/2012 1:21 PM ET
Member Since: 8/26/2006
Posts: 9,357
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Take a look at the 13 ounce warning.  Is it a general warning for everyone or does it sound as if it applies to your book in particular?

Does any message come up when you click the button?

Have you tried clearing your cache and cookies in your browser and rebooting your computer?

Do you have enough money in your PBS money account?

(just brainstorming here... haven't heard from anyone else having this issue...)