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Project Management for Product and Service Improvement
Project Management for Product and Service Improvement Author:Andrew Greasley Industrial activity often involves the creation of a "project" as a means to bring about an improvement. Such projects vary in size from, say, the production and certification of a new airliner down to a quick mail-shot about a cheap holiday offer. However projects do not just happen. Successful ones are chosen carefully, analysed to maximise... more » benefits, implemented logically and kept in control until their termination.
Projects are not always new ventures. Most are initiated to bring about relatively minor improvements to existing products and services. Unfortunately the "divisions of labour" and specialist skills that are needed in large organisations mean that no individual can accomplish the project aims. With complex products and services it is rare that even a small team has all the required knowledge, flair and determination to drive a project through to its best possible conclusion. Much of the content of this book is suitable for incorporation into PC software and some of the techniques are available as a matter of routine amongst commercial packages. However it is the purpose of this text to introduce several project oriented topics at a basic level upon which more complex procedures may be built. The topics addressed are presented at undergraduate level and include many examples relevant to manufacturing and service industries.
Industrial activity often involves the creation of a "project" as a means to bring about an improvement. Such projects vary in size from, say, the production and certification of a new airliner down to a quick mail-shot about a cheap holiday offer. However projects do not just happen. Successful ones are chosen carefully, analysed to maximise benefits, implemented logically and kept in control until their termination.
Projects are not always new ventures. Most are initiated to bring about relatively minor improvements to existing products and services. Unfortunately the "divisions of labour" and specialist skills that are needed in large organisations mean that no individual can accomplish the project aims. With complex products and services it is rare that even a small team has all the required knowledge, flair and determination to drive a project through to its best possible conclusion. Much of the content of this book is suitable for incorporation into PC software and some of the techniques are available as a matter of routine amongst commercial packages. However it is the purpose of this text to introduce several project oriented topics at a basic level upon which more complex procedures may be built. The topics addressed are presented at undergraduate level and include many examples relevant to manufacturing and service industries.
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