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Topic: Protocol in this situation

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Subject: Protocol in this situation
Date Posted: 6/14/2010 11:31 AM ET
Member Since: 2/15/2006
Posts: 284
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Ok, here it is. Book has been mailed and usually would have arrived and I'm about to go on vacation. I usually let the system take care of itself. It does a good job. Because I was about to leave for a week and was putting my account on hold, I took the time to pm the sender to say that the book had not arrived, probably would arrive while I was gone and that I would mark it received as soon as I returned (providing it was received).

While I was gone, sender contacted me to say, oops she forgot to mail the book. I arrived back from vacation to find the book still hadn't arrived. I replied to the sender that these things happen and that when it arrived, I would mark it received.

Today the book arrived. I marked it received. I filled in the info about the mailing date and all that. Thanked the sender for the book.

Now, should I have put this whole stuff about pming to the PBS in their comment box? I didn't but now I'm wondering should they know that the sender did let me know that she hadn't mailed the book when she marked it mailed? Or is it enough to just put the date mailed in?

TIA

susan/vt

Date Posted: 6/14/2010 11:42 AM ET
Member Since: 8/23/2007
Posts: 26,510
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PBS doesn't really get involved in these things. She may get an automated warning from them about mailing books on time but that's about it.  She did the right thing about PMing you.  They may only send the warning if they see a pattern of late mailings. 

ETA: I see that her PM was only because you PM'd her first. But still they don't need all that extra stuff.  The book showed up, you noted the mail by date. If she's a habitual late mailer then she'll get warnings from PBS. 



Last Edited on: 6/14/10 11:44 AM ET - Total times edited: 1
Date Posted: 6/16/2010 1:07 AM ET
Member Since: 12/28/2006
Posts: 14,167
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If you noted the actual mailing date, that should be sufficient should TPTB ever have need to research this member.  Since you contacted her first, I probably wouldn't mention the lack of pm in the comment box as it will only muddy the water.  If the package arrived with counter postage proving it was mailed significantly late and sender had not pm'd...then I might make a note in the comment box.



Last Edited on: 6/16/10 1:07 AM ET - Total times edited: 1
Date Posted: 6/16/2010 10:47 AM ET
Member Since: 2/15/2006
Posts: 284
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Thanks everyone. I did get the book and everyone screws up something now and again. I didn't want to ding her, I just wanted to handle this correctly all the way around.

susan/vt

Date Posted: 6/16/2010 11:06 AM ET
Member Since: 8/1/2007
Posts: 5,034
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You are fine "as-is".  She did send the book late.. as you noted with the date.  If she habitually does this it will catch up with her.  If it was a random mistake, no harm done.  One late book on her record won't amount to a hill of beans :  )  What IS a hill of beans anyway?

Date Posted: 6/16/2010 4:06 PM ET
Member Since: 2/24/2009
Posts: 160
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Ive never once filled out any of that extra information.  BAHA!  I just marked it received and usually send a quick thank you pm.   Guess Im a bad PBS'er.