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Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement
Quality Behavior and the Bottom Line The Human Side of Quality Improvement
Author: Jerry Pounds, Tom Werner, Bob Foxworthy, Daniel Moran
This book is a must-read for anyone who has implemented a quality improvement initiative but has not achieved or sustained the desired results. It describes the element that is commonly overlooked by many quality processes; the failure to specifically identify the critical behaviors needed to improve quality and to sustain the quality improvemen...  more »
ISBN-13: 9781508567431
ISBN-10: 1508567433
Publication Date: 3/3/2015
Pages: 126
Edition: 1
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Publisher: CreateSpace Independent Publishing Platform
Book Type: Paperback
Members Wishing: 0
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