Quality Costing Author:B. G. Dale, James J. Plunkett Quality costs help to show the importance of quality-related activities to management; they demonstrate the cost of non-quality to an organization, tracking the causes and effects of the problem, working out solutions using quality improvement teams and monitoring progress. As a technique in the introduction and development of TQM, quality costi... more »ng is a powerful tool for enhancing a company's effectiveness. Quality Costing provides pragmatic advice on how to set about introducing and developing a quality costing system and using the data that emerges. This third edition (strengthened by additional data from a range of organizations) provides sound practical guidance on how to define, identify, collect, measure, analyse, report and use quality costs. This established text has proved invaluable to managers and quality professionals, students and academics alike - the new edition ensures its continued position as the leading book in the field.« less