The Quality Yearbook 1994 Author:James W. Cortada, John A. Woods The yearbook reviews the year in quality, supplying information on such topics as benchmarking, re-engineering, Baldrige and Deming Award winners, ISO 9000 and teams. It critiques important conferences, summarizes major research reported in various quality journals during the year, and delivers comprehensive TQM reviews-by industry sector and by... more » management function. Also included are: an annotated, cross-referenced bibliography of quality books, articles and videos; a calendar of upcoming conferences and events; quotes and insights on quality; and directories of quality publications and consultants, complete with contact information, including names, resources and suppliers.« less