Here's my recommendation:
- Examine the wrapping. Did the book get wet in transit? If so, mark RWAP, Damaged by USPS. Inform the sender about what happened and suggest using something more water-resistant in the future.
- If the wrapping is not water damaged, mark RWAP - damaged by Sender. PM the person stating that the book is water-damaged and does not meet basic PBS posting guidelines. Request your credit back (if desired) and request a response within 7 days.
- If sender responds, discuss issue with sender and see if you can reach resolution. If yes, go to archives and select "problem resolved". Sometimes, even with amicable discussion you might just need to agree to disagree. In those cases I would select the "Unable to reach agreement" (or however it's phrased).
- If day 7 passes, and you've received no response, you can report to R&R using the "Contact Us" link. If you're convinced that there will be no resolution (rude response, for example), you can mark the problem "unresolved" in your archives. I believe that serves the same purpose as manually reporting the member.
If a member is particularly rude, offensive or threatening, report the member right away using the "Contact Us" button.
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