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Topic: Question about how many Damaged by Sender

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Subject: Question about how many Damaged by Sender
Date Posted: 10/24/2009 6:50 PM ET
Member Since: 12/3/2006
Posts: 2
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It seems to me that sometime ago I read on the forums that there was a certain number of times that a requestor could mark books as damaged, but if a requestor marked too many books as damaged (and I believe it was within a certain time period), PBS would start looking at the requestor. Like maybe the requestor was fraudulently marking the books damaged.

I've been a member of PBS since Jan 2007. In that time I have sent out 313 books successfully and have only had 1 complaint about a book I sent (it had a small tear in the cover, which I thought was still in PBS's posting guidelines but the sender disagreed - I returned her credit to her). I have received 294 books successfully. 7 books I requested have been lost in the mail, and 8 books I have received I have marked as damaged by the sender. Each and every time I've marked a book as damaged by the sender it's been due to either water damage or highlighting/underlining in the book.

Over the time period that I have been with PBS and the amount of books I have received, I don't think that marking 8 books as damaged is excessive, but every time I do it I feel like it is going to look bad on me. So is there a number (like an actual percentage) of books that a requestor can mark (legitimately) as damaged by sender before PBS looks at the requestor as doing something wrong?

I know I am worrying about nothing, but if someone could put my mind at ease, I would really appreciate it!

Rebecca

 

Date Posted: 10/24/2009 7:08 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I think you are well within the safe limits.  I think they would only question it if you marked a really high percentage of books as RWP.  I've received around 500 books through actual PBS transactions (not including deals, games, freebies, bob deals etc..,)  I think I've marked 7or8 as RWP. I've had 3 go lost.  1 of those lost books was scanned as delivered but it wasn't delivered to me.

Date Posted: 10/24/2009 7:09 PM ET
Member Since: 1/17/2009
Posts: 9,916
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TPTB do not tell what the numbers or percentages are. Then people would know exactly how to game the system.

I wouldn't worry about it.

Date Posted: 10/24/2009 8:19 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Rebecca--

For your own peace of mind, I'd be sure to document your RWPs as well as you can via your letter to the sender and the comments area of the little survey area -- if your account is reviewed, my understanding that they will look at the circumstances behind the problems.  Sometimes members post photos of the damage on a photo site (like Flickr or Photobucket) and send the photo links to the sender; you might consider this, and put links in the comments area too, so the PBS Team could look at the photos if it ever became an issue.

But, like others have said, they're not likely to give us an exact number or percentage; all you can do is be conscientious about your record-keeping in the event you ever have to explain yourself.

Cheers,

Catt

Date Posted: 10/24/2009 8:48 PM ET
Member Since: 7/19/2008
Posts: 15,471
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It is important that the PMs be from the book transaction page.  And comments to go on the survey page.  That way the PMs and comments stay with the transaction archive.

And it isn't like you get in trouble if you have too many problems.  It's more like you get flagged to be reviewed by a human.  Who would look for patterns or habits.

ETA  Oh.  Grammar.  Whoops.



Last Edited on: 10/24/09 10:05 PM ET - Total times edited: 1
Date Posted: 10/24/2009 9:13 PM ET
Member Since: 12/3/2006
Posts: 2
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Thank you for your responses. When I mark a book as damaged, I explain in a PM to the person on the transaction page exactly what was wrong with the book. So if there ever was a problem with PBS "looking" at me, at least I've documented everything. I was just being a worrywart, but after reading your responses, I feel much better. Thank you again!!!