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I have a pair of books I just received that the system had marked lost a couple of days ago. They were marked sent on March 21 after a long delay, but the postmark says it was mailed April 19. I would have been fine with this had I been notified, but I wasn't. I'm a little miffed that there seems to be no penalty to the sender for this long delay if I mark them received. The books are in excellent condition and all, and like I said, I wasn't in a rush - I just really don't like that I didn't even get a PM. Is there any standard procedure here? Advice? |
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Be sure to mark the mailing date in the survey page. PBS will automatically send a late mailing email. Put additional details in the box for PBS on the bottom of the survey. Such as type of postage (metered? date canceled?) . Comment that you did not receive a late mailing PM. These details go on a person's record. PBS can find them if there is a habit of late mailings. A certain (secret) number or percentage triggers review of the account. PBS specifically looks for repeated patterns of mis-deeds. PBS does contact flagged folks with questions and possible suspension. |
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Try this: If you marked the book mailed but did not mail it and you want to mail it late (more than 4 days after the date you marked it as mailed), you MUST contact the requestor using the PM button on the transaction, to be sure that the requestor still wants the book. (If the book has already been declared "lost", the PM button is on the "lost in mail" transaction in your Transaction Archive.)
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Jessica, you are required to mark the books received, as long as you do not have a second copy already ordered / arriving / already arrived. That is the only circumstance where you are not required to mark the books received. You would do this by going into your transaction archive and marking the books received from there. Yes, it is unfortunate that there is no immediate punishment for mailing late .... but PBS does track it and they will take care of it if it becomes a persistant issue with that sender. Also, regarding postmarks .... if the date you are referring to is on the actual postage, then it was the date mailed. If the postmark is a hand cancelled stamp ... that could have been applied to the package at any point on its journey and does not necessarily represent the date mailed at all. Those stamps can be applied at the middle or end of a package journey. So, you can't really tell by those kind of postmarks when it was mailed. Here is the PBS rule: When a lost book arrives, you must mark it received.To do so:
The book will have been placed on your Wish List when it was declared Lost, so you should remove it from there if you do not wish to be offered another copy when it becomes available.
If the book has a very late postmark on it and you have re-requested it and you will end up with 2 copies, see My requested book arrived with a late postmark! for information.
Books that arrive with a late postmark need to be marked received normally, and the information about the postmark should be recorded in the survey portion of the Book Received page.
Last Edited on: 4/29/10 4:37 AM ET - Total times edited: 2 |
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That would irk me as well. The last 3 books that I had go "lost" have never appeared, and I strongly suspect they were never mailed to start with. I was going through my transactions last night and clicked on those members, just out of curiousity, and both of them were inactive. Hmmmm.... |
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What Emily said. :) Mark the book received from your TA and make sure to fill out the survey info with the late postmark, etc. If they do this often, they will get contacted by the PBS Team about it. |
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The book will have been placed on your Wish List when it was declared Lost, so you should remove it from there if you do not wish to be offered another copy when it becomes available. |
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Thank you all so much for your help and for pointing me to the correct area of the rules for both my conduct and theirs. I have marked them received and noted the late mailing in the survey area. The postage was printed by the P.O. - at least, it's what my postage always looks like when I go directly to the counter. Again, thank you all for the quick and informative responses. |
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Jessica, counter postage is distinctive (and most accurate maililng date). Only APC looks similar, but those are clearly marked APC and the date is less accurate b/c APC may be purchased now and used later (like a stamp). |
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Just a thought------With the volcanic ash situation, any mail coming out of Europe or middle East was greatly delayed so the 4-5 week normal delivery time for media mail from APO AE would be delayed. Though the postmark should be from the date mailed in Europe, sometimes those mail items don't get stamped til they reach the USPO in New York where all APO AE mail goes through. |
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