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Topic: Question About A Member's Attitude About A Wrong Book......

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Subject: Question About A Member's Attitude About A Wrong Book......
Date Posted: 7/28/2013 1:09 PM ET
Member Since: 8/15/2005
Posts: 462
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I reponded to a deal offered by a member on the book bazaar Christian romance 9 for 3 credits, 12/4, 15/5, etc  The member said that is was  3 books for  1 credit.  I contacted the member  and said I was interested in 28 of the titles on  the member's shelf. He offered a deal of me ordering 7 books and then send the others as freebies. This member has mutiple copies of the same titles on their shelf some in regular print and then the same titles in larger type. The 7 books I ordered were all the larger print copies. When I received my order  one of the 7 books I ordered with credits was a regular print book not the Large print copy  I ordered. So I pm'ed The member and asked them what they wanted to do about this mistake. Here is the conversation:.

 

"Hi Member,

I requested the larger print copy of this book and was sent a regular print copy. Please let me know what you would like to do about this mistake. thanks.

Molly"

 

And then I waited to hear a reply and never got one even though checking out this  member's bookshelf that they were still  coming on the site and posting books and posting  on the boards. But at the same time were ignoring this problem book.  so I contacted the PBS team about this problem. I got my credit back today. And then I got this message from the member.

 

I can't believe that after you jewed me down to 28 books for 7 credits you are raising a stink about one book, when you got 21 for free. Keep the book and keep the credit and please don't respond to my posts again. 

 

My question is was I in the wrong for reporting the wrong book being received or this member? I would hate to have this situation repeated.


 

 



Last Edited on: 7/28/13 4:27 PM ET - Total times edited: 1
Date Posted: 7/28/2013 1:20 PM ET
Member Since: 5/16/2008
Posts: 2,167
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You will get a ton of advice here from the forum reps (I can't think of the name of the volunteers who monitor the forums... board leaders?) but mine is mostly just immediately send that message to PBS. He's used an ethnic slur, which is far far far beyond the permissibility here at PBS. (It doesn't matter if you're not Jewish, he's still gone way over the line.) If it were me and I got that, man I'd flip out (I AM Jewish). I am sorry you missed out on part of the deal, esp if you need large print for yourself or someone else. You're not in the wrong, but to ensure this person is BANNED from PBS, please report that ethnic slur. Thanks and good luck on other deals (they are almost entirely GOOD transactions).

Date Posted: 7/28/2013 1:48 PM ET
Member Since: 9/19/2006
Posts: 3,394
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I agree with Heather. I am not Jewish, but I would be forwarding that reply to PBS had I received it. I hope you do so. Rude for ignoring you and rude reply. I certainly wouldn't want to end up in a transaction with this person.

Pam

 

Date Posted: 7/28/2013 1:52 PM ET
Member Since: 2/4/2011
Posts: 277
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Yes please report this member.  I don't know why this person is so upset because this person was the one who offered the deal. This person could have easily said he/she was not willing to do 28 for 7 credits.  This wrong book you received was not one of the free one it was one that you payed for with a credit so the person should be happy to refund your credit.  These were christian romances right so I could be wrong, but i am assuming this person is a christian maybe he/she needs to go back to church and learn how to behave towards people.

Date Posted: 7/28/2013 3:23 PM ET
Member Since: 1/30/2009
Posts: 5,696
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Yes, what everyone else said. If they didn't want to accept the deal, the could have turned it down. Using that despicable slur in response is completely unacceptable. 

Please notify TPTB. How awful.

Date Posted: 7/28/2013 3:34 PM ET
Member Since: 8/26/2006
Posts: 9,336
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I agree -- please report it.

Date Posted: 7/28/2013 4:05 PM ET
Member Since: 1/17/2009
Posts: 9,858
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Well, honestly, no, I would not have reported someone over a deal like that where I got 21 books for free. If I was the sender, I would not have refunded your credit on that, either. On the other hand, neither would I send a message with some type of slur in it.
Date Posted: 7/28/2013 4:39 PM ET
Member Since: 9/25/2008
Posts: 3,904
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Since you got 4 books for a credit I wouldn't have complained about it not being large print. I would have been grateful for that sort of a deal

Date Posted: 7/28/2013 5:14 PM ET
Member Since: 5/1/2010
Posts: 372
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I think you were right to report him as lots of others have said above since being rude like that isn't acceptable at PBS.

& getting a credit back because one of the books was wrong is correct because that book went through the system. If it wasn't one of the free books, then you are allowed to get a credit back.

Date Posted: 7/28/2013 5:31 PM ET
Member Since: 1/21/2007
Posts: 2,024
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What Sara said.
Date Posted: 7/28/2013 7:17 PM ET
Member Since: 12/11/2008
Posts: 42
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Were there problems with any of the other 21 books you received?  If not, I would never have reported the problem to PBS in the first place.  Was it wrong of you to do so...certainly not per PBS rules.   Again, assuming that there weren't other problems, you got 27 books that were exactly as you ordered for 7 credits, and 1 (which just happens to be within the small group that you did officially order) has a problem that, based on what you posted, was probably just a mistake in grabbing the wrong version off the bookshelf and only double-checking titles (as is understandable under the circumstances) and not ISBNs.  If there were other problems, then of course this reasoning fails but...it seems a bit silly to me for you to have reported this to the powers that be and request a credit in the first place.  What if that book had not been available - would you have done 27 books for 7 credits instead of 28?  Would lack of availability of the one book have scuttled or fundamentally changed the deal for you? 

The response, was, of course, WAY out of line and offensive, and should be reported based on that alone.  But I can understand the other member's underlying anger at the situation.

Date Posted: 7/28/2013 7:37 PM ET
Member Since: 12/14/2009
Posts: 263
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I can see why he would be angry.

From his point of view, you probably came across greedy, looking for more free books.  He offers 3 for 1 and you argue him down to 4 for 1.  I'm guessing he probably reluctantly agreed to it thinking that 7 credits is better than 0, especially when it is so hard to get takers on multiple credit deals (most people want x books for 1 credit).  The deal gave you 21 FREE books, and you were complaining and reporting him because of 1 book!  It probably sounded to him like you were trying to get another free book.  I would have been angry too.

I'm not saying he was right to ignore your PM (although I do wonder how long you waited for an answer before reporting him) or for being rude, but I can totally see where he's coming from.

Date Posted: 7/28/2013 8:01 PM ET
Member Since: 8/15/2005
Posts: 462
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In answer to the 2 comments posted. as for the free books  I received from this member i asked for larger print copies ( they also had the same books posted in regular print on their shelf) Because I told him that when I finished reading them I was planning to donate them to a local nursing home where I volunteer so that they could also enjoy them. Hence the request for the larger print. As for the 4 for 1 credit comment. I pm'ed Them  telling that i had found 28 books that i was interested in and  They asked me to send them a list of titles. I did not say you must send me all these books I thought that like most members with a 500+ bookshelf they would haggle a bit and I would be lucky if they could find some of them. I put together the list because they asked me to add some extra titles in case they were not able to find some of the ones  I had asked about.

 

 

 

Date Posted: 7/28/2013 9:05 PM ET
Member Since: 8/5/2009
Posts: 7,998
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I would have sent feedback in due to the wrong book being sent (regular instead of LP), but NOT asked for a credit back. Unless the sender has a habit of sending regular instead of LP, then it won't affect their trading status. As far as the reply, PLEASE report them.

eta: I would only have sent in feedback if said book was one of the books I ordered within the system.



Last Edited on: 7/28/13 9:16 PM ET - Total times edited: 1
Date Posted: 7/29/2013 11:34 AM ET
Member Since: 10/7/2011
Posts: 2,138
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Wow.  Just...wow.

 

Honestly, I don't think I would have ever said anything about the book being incorrect, either.  When a deal like that is offered, even with one incorrect book, you're still *more* than making out on it.  But, that response?!?  OMG - I just stared at the screen and re-read it a few times, because it's hard to believe someone would write such a thing.  Not only is it an awful thing to say (obviously), but did he really think you WOULDN'T report that?? 

 

People never cease to amaze me.  Definitely report that sucker.

Date Posted: 7/29/2013 11:56 AM ET
Member Since: 7/12/2010
Posts: 4,177
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Very bad attitude on his part, bad response.....but you did get 21 Freebies and you complained about one?  I think I would have been irked too, but never rude.

-RD



Last Edited on: 7/29/13 11:56 AM ET - Total times edited: 1
Date Posted: 7/29/2013 12:29 PM ET
Member Since: 3/8/2007
Posts: 2,541
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Not wrong, to report it, just pretty bold because of the 21 free books. You still have 21+ books to donate when you finish reading them.  Possibly the original member was so stunned when he recieved your original message not even acknowledging the 27 correct books you received in the deal but addressing the 1 book,  he may have been quite taken aback.  Still no excuse for the slur.  

So I guess to answer your question, no you weren't wrong to report it, just,,,,,, wrong.  

mistie -
Date Posted: 7/29/2013 12:59 PM ET
Member Since: 9/27/2007
Posts: 2,019
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You were acting within the rules to mark that one book "RWAP" since it was not the edition you requested.

The other member "should" have responded to your PM, and "should not" have included a racial slur in the reply.

However, IMHO, you received 28 books for 7 credits, and ONE of the ordered books happened not to be in large print. You say you only order the large print so you can donate the books afterreading - from that I assume you have no problem reading regular print yourself.

If I had been in your position, I would not have RWAP'd the sender. I would have marked all books received, and sent a PM to say thankyou for the great deal. I would also let them know that one  book I received was not the correct ISBN, but only so they would be able to correct their bookshelf if they still had the "other" wrong edition posted. Personally, I understand the senders frustration that you received a great deal, yet still wanted to be a stickler for the PBS rules.



Last Edited on: 7/29/13 1:03 PM ET - Total times edited: 1
Date Posted: 7/29/2013 1:02 PM ET
Member Since: 2/4/2011
Posts: 277
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I am surprised with the number of people who would not have asked for credit back in this situation. The book that was incorrect was one of the books she ordered through the system. So she is within the rules to ask for a credit back.  The sender made a mistake. Its just good customer service to fix the mistake and not be irked about it.   If the sender felt that he did not need to give a credit back or fix the mistake he/she should have politely said so.

Date Posted: 7/29/2013 1:05 PM ET
Member Since: 2/4/2011
Posts: 277
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being frustrated and irked about being called out for your mistake is no excuse for racial slurs and rudeness. 

Date Posted: 7/29/2013 1:24 PM ET
Member Since: 8/15/2005
Posts: 462
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in answer to Mistie's comment that I only requested larger print because I plan to donate after reading these books. that is incorrect. I also read  larger or large print for myself because  I have trouble seeing the smaller print. I have been wearing glasses since  I was 3 years of age and had 2 eyes surgeries to correct a lazy eye condition. So I ordered the larger print books because I need the larger print. And I donate them to the nursing home after I do because it in the Nursing home that took care of my Grandma before she passed and like her there are lots of people who like to read but like me can read small print and whose families don't supply them with reading material.

Date Posted: 7/29/2013 1:49 PM ET
Member Since: 2/17/2009
Posts: 365
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I think it would have gone a long way to thank the sender first for quickly sending 28 books and offering such a great deal. Then, say that I'm sure it was just an oversight, but, I really needed the one book in the large print version and offer to order it and get three more freebies. I'm sure you got his hackles up by being so terse "how are you going to fix this mistake?" Geez, he just boxed up 28 books, I probably would have goofed one too!

Still no excuse for the jew comment, though, wow. I can't believe someone would actually commit that to type where anyone can print it and forward it over and over. Yikes!

But, for future, it is always better to compiment and/or thank first. One thing about email is you don't get tone or inflection, so open with the positive!!

Date Posted: 7/29/2013 2:24 PM ET
Member Since: 6/8/2013
Posts: 1,022
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I wonder what the reactions would be without the racial slur? This guy comes off as a jerk no matter the situation for offensive language. I can say if I sent 28 books to someone and they were upset because one book was small print, I'd be pretty crazy too. 

You may be justified by PBS rules but it doesn't seem to be "in the spirit" of the site to request a credit return when you received 27 books that you have no complaint with. When I order a deal through the Bazar, I don't even consider condition, as long as it's readable, because I'm getting a good deal. 

Date Posted: 7/29/2013 2:25 PM ET
Member Since: 9/8/2009
Posts: 619
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Just to play devil's advocate, in response to the thought that the OP shouldn't have reported the incorrect book because of all the freebies received... What if that was the sender's thought, also?  "Oh, I'll just mail whatever because she can't complain... She's getting so many free books!"  Honestly, I don't know that I would have noted the mistake, but she was certainly within her right to do so, as the sender didn't mean the deal terms. 

As for the response, yeah, wow, totally inappropriate. 

Laura M. (LMM) - ,
Date Posted: 7/29/2013 4:25 PM ET
Member Since: 12/12/2005
Posts: 524
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Large Print is one issue that TPTB take seriously.  LP books must be listed correctly and if a LP book is requested a regular print copy CANNOT be substituted.

Wrong Book - Wrong Binding/Version

  • Again, this means that title/author DO match but the book does not match the listing's ISBN and/or binding type and/or it was listed as Large Print and the book is not Large Print.

Wrong Book - Wrong Binding/Version

  • This means that title/author DO match the listing you used, but the book does not match the listing's ISBN and/or binding type and/or it was listed as Large Print and the book is not Large Print. Note that cover image does NOT have to match the listing.  Inappropriate items - ARCs, pamphlets or leaflets without ISBNs, unbound pages, etc - also fall into this category.
  • To resolve this: Go to your Transaction Archive and look at the listing you used for the book. If the listing says "paperback" and your book is hardcover, or the listing says Large Print and the book you sent is not Large Print, then you Posted the book incorrectly and you should refund credit.


Last Edited on: 7/29/13 4:26 PM ET - Total times edited: 1
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