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Topic: a question about PBS DC

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Subject: a question about PBS DC
Date Posted: 6/29/2011 10:36 AM ET
Member Since: 3/20/2009
Posts: 5,950
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I recently mailed a book using PBS DC.  The mailing details show it was delivered on June 23 but the receiver has not marked it received.  If the receiver doesn't mark it, will my "quick credit" be taken from my acct. and refunded to the receiver?  I've read the help center info and know how/when to contact the receiver.  But honestly, I used DC because I'm tired of contacting people who don't mark the books as received.

Date Posted: 6/29/2011 10:45 AM ET
Member Since: 9/25/2008
Posts: 3,517
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You will keep the credit as you used PBS DC. Some members are just slow to mark books received. They could be on vacation, the hospital, the book could have been delivered to the wrong address. . .

I don't worry about the books after I mail them as they get marked received eventually.

 

Date Posted: 6/29/2011 10:55 AM ET
Member Since: 8/23/2007
Posts: 26,510
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A delivery scan doesn't necessarily mean it was delivered at all or to the right place. 1 of the books lost enroute to me shows a delivery scan.But I never got the book.  Some post offices scan as delivered at the post office and it might take a few days to actuall make it to the house.

I don't use DC and I never have to remind people to mark books received. I've only had 1 go lost.



Last Edited on: 6/29/11 10:56 AM ET - Total times edited: 1
Date Posted: 6/29/2011 10:57 AM ET
Member Since: 4/7/2008
Posts: 15,690
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Kathy - The fee you pay PBS for the DC gives you 'CreditAssurance' which means that if the book gets lost in the mail, you would still get your credit and the receiver still gets theirs back.



Last Edited on: 6/29/11 10:57 AM ET - Total times edited: 1
Date Posted: 6/29/2011 11:07 AM ET
Member Since: 10/1/2006
Posts: 846
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What D. G said. You don't have anything to worry about.

Am I wrong in thinking that PBS will send an email to the recipient at some point?

 

Date Posted: 6/29/2011 11:11 AM ET
Member Since: 10/30/2009
Posts: 962
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Am I wrong in thinking that PBS will send an email to the recipient at some point?

Nope you are not wrong.  They send reminder emails.

Date Posted: 6/29/2011 11:21 AM ET
Member Since: 3/20/2009
Posts: 5,950
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Thank you for the help!  I never used to have to contact people (and I suppose I still don't have to) but after having a book go lost and the receiver telling me she did get the book but couldn't mark it because it was no longer on her main page, I try to send a friendly reminder three weeks after I've mailed.  Unfortunately this has happened a lot more in the past three months.  I realize the system kicks out it's own reminders, but I wonder if some people just ignore them.  After hearing from me, I've had people say they found the book under a pile of stuff, their husband had it, or (my personal favorite) she needed more time to make sure the book met PBS standards.   But, the books were then marked received before the system considered them lost.

I was hoping DC would allow me to mail it and forget it.  I'm happy to hear that it does.  :)



Last Edited on: 6/29/11 11:29 AM ET - Total times edited: 1
Date Posted: 6/29/2011 11:56 AM ET
Member Since: 10/1/2006
Posts: 846
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I've been more annoyed with DC problems lately than by members who don't mark books received. So I cut back on using PBS DC. But there is a peace of mind factor with using it -- sounds like it is worth it for you :)

Date Posted: 6/29/2011 12:06 PM ET
Member Since: 10/30/2009
Posts: 962
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the receiver telling me she did get the book but couldn't mark it because it was no longer on her main page

If the book went lost, it won't be on the main page.  In cases like this, you should advise the receiver to go to her Transaction Archive to mark it as received.  If she didn't do this, I would contact the team.  They would have her PM stating that she received it, and they could mark it for you.

Good luck!

Kellie

edited for typos :)



Last Edited on: 6/29/11 12:06 PM ET - Total times edited: 1
Date Posted: 6/29/2011 2:27 PM ET
Member Since: 8/10/2005
Posts: 4,597
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I've had so few books go lost that whether I use DC or don't, I just mail and forget about it. I mailed the first 800 books or so here without DC of any kind and while I now use the PBS printable postage for convenience, I have just never worried about books after I mail them out. It's very rare for me to send a book that even goes into the week before the 'lost' date...I send a lot of books and I've found people are generally very responsible about marking books received. I think I've had maybe 5 or 6 books lost out of over 1800 sent, and a couple of those had DC and we investigated, etc. But mostly don't even bother to check the "DC details" but for books mailed to me with DC, it's not at all uncommon to have a delivery scan listed several days before I actually receive the book...not really all that reliable.

So...don't worry, be happy! ;)

Cheryl