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Topic: Question about posted mailing date and actual mailing date

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Subject: Question about posted mailing date and actual mailing date
Date Posted: 1/5/2009 5:29 PM ET
Member Since: 8/25/2007
Posts: 13,134
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I requested a book (and two freebies) from a member on 12-17, and the member accepted, printed the wrapper and marked the book as mailed all on that same day.  I've gotten a couple emails from PBS asking me if I've gotten the book because of when it was marked as having been mailed.   I just get the books today, but the postage paid meter printed stamp indicates the books were actually not mailed till the 29th, which is 12 days after the indicated date.   The member never contacted me to say there was any problem and the books could not be /were not mailed when she indicated.  There are some factors that could have resulted in why the books were mailed late (based on profile information), and I would have been understanding, but since no attempt was made to PM me, I don't know.  I am undecided as to whether I should comment about the late mailing date or just let it go. Thoughts?

Date Posted: 1/5/2009 5:38 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Just fill out the survey when you mark the books received.  If it's a habitual thing then she'll get a reminder from PBS to get books in the mail on time or put her shelf on hold if she can't mail.  If it was a one time thing then no harm done.

I mailed 2 books late today. No real reason other than I got busy and never made it to the PO.  I marked them both mailed a day before actually mailign them to avoid the time out.  I did up then both to 1st class though.  

Last Edited on: 1/5/09 5:39 PM ET - Total times edited: 1
Date Posted: 1/5/2009 5:48 PM ET
Member Since: 12/9/2007
Posts: 9,601
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This happens on a regular basis.  It helps to know how long the member has been here.  It would be nice if everyone read the rules - but they don't.  They knew enough to mark it mailed to get their credit - did they buy PBS DC?  If not they were taking a chance on not getting their credit.  If they did - they knew they would get their credit anyway.   Most of the time people don't communicate - so that's not unusual.  It would have been the considerate thing to do.  But I think the only thing you could do and what I would do is when you fill out the survey upon reciept of the book - mention this happening in the bottom where PBS asks if there is anything else you would like them to know.  That at least puts some information on the record should future problems arise with this member.

Date Posted: 1/5/2009 5:55 PM ET
Member Since: 8/25/2007
Posts: 13,134
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Relatively new member (early fall 2008).  Yes, PBS DC used.     Thanks for the responses.  The book was due to be marked as "Lost" in 9 days, and I really thought it either had gone lost or hadn't been mailed at all. 

Date Posted: 1/5/2009 6:05 PM ET
Member Since: 4/25/2007
Posts: 11,717
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I always just fill out the survey when I mark it received and add a note in the comments box that the package had a meter strip from the PO on it clearly indicating the acutal mailing date.  That way PBS knows it's not me reading a fuzzy postmark but that the book clearly was mailed 12 days after being marked mailed.