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Topic: Question about receiving a book with a problem? How do I respond?

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Subject: Question about receiving a book with a problem? How do I respond?
Date Posted: 6/23/2008 10:50 AM ET
Member Since: 9/18/2007
Posts: 318
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I received a wishlist book that was damaged by the post office. The book cover and several pages were torn.

I believe it was damaged due to sender using scotch tape instead of packing tape.

My question is, do I PM the sender before marking the book received with a problem?                                                

Or do I just mark the book received with a problem? 

If I PM the sender, how long do I wait before marking the book received with a problem?                                                                                                              

Thanks



Last Edited on: 6/23/08 10:59 AM ET - Total times edited: 1
Cathy A. (Cathy) - ,
Date Posted: 6/23/2008 11:19 AM ET
Member Since: 12/27/2005
Posts: 4,124
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The Help doc for this is "There is a problem with a book I received!'.

You should mark the book received with a problem now. You will be given a chance to PM the sender during the process of marking the book received. You can ask the sender to give you your credit back if you believe the problem was caused by the poor wrapping rather than rough handling by USPS, but she does not have to give it to you.

Date Posted: 6/23/2008 12:39 PM ET
Member Since: 9/18/2007
Posts: 318
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Cathy,

Thanks so much for the advice.

I knew I had to mark it received with a problem. I just didn't know about sending a seperate PM to the sender.

 

Date Posted: 6/23/2008 1:11 PM ET
Member Since: 8/16/2007
Posts: 15,186
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Donna - if the copy you got is in bad enough condition that you want another, use the Contact Us link below and ask the site leaders to put you back to #1 in the WL line. You've waited you turn to get a copy of the book, you should get one that isn't ruined.

Date Posted: 6/24/2008 8:53 AM ET
Member Since: 9/18/2007
Posts: 318
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Thanks Melanie.  I didn't know that.

Date Posted: 6/24/2008 9:05 AM ET
Member Since: 7/31/2007
Posts: 2,690
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but, remember Donna the original sender does not have to return your credit if they do not feel the damage was their fault and then if you get another copy you will be spending a second credit on the same book.

Date Posted: 6/24/2008 8:02 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Hi Donna--

I'm sorry you had a negative experience.  It is worth noting that the Help Center tells senders, "If your book was damaged en route due to poor packaging, you should refund the credit."  If you feel the book was poorly wrapped (Scotch tape just doesn't cut it), it would be appropriate to ask for your credit back if you wish to do so.

Cheers,

Catt

Date Posted: 6/26/2008 10:10 AM ET
Member Since: 9/18/2007
Posts: 318
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Sender apologized and returned my credit.  I don't know if sender will change wrapping methods (scotch tape) due to senders reply, "this was the first time I've heard of such a problem."

Thanks to all of you for the advice. You're help has been wonderful.

Date Posted: 6/26/2008 10:16 AM ET
Member Since: 9/18/2007
Posts: 2,587
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I've received a few books with scotch tape and they arrived fine. Maybe it depends on the brand.