I sent out a book with absolutely no water damage. It was packaged in a 3M bubble envelope with tape on every edge, barely anything was left untaped,other then the address. I recieved a PM that it was recieved water damaged. What do I do now? Do I ask the reciever to return it to me then I will return the credit? Or do I assume that it was water damaged and just return the credit? Do I just blindly trust? It was NOT damaged when it left my hands.

Hi Pam,

Not an easy situation.  First off, just to let you know, the requestor does not have to return the book.  You can offer postage or an extra credit if you do want it returned, but that would be an extra thing for you guys to work out.  First you guys will need to work out if you'll be returning the credit or not.

This section of the Help Center can help you through this situation : A requestor says there is a problem with a book I sent!

Perhaps the requestor could send you a couple photos of the damage?  I see this suggestion come up with some frequency, so you could ask. 

I would start out by asking if the packing was water damaged as well. If so then its the post office they need to go visit.  I would also ask them to take photos of the book and send you a copy (of the book and of the packaging). I know some people do not have access to a camera but it would be worth an ask.

I pm'd her and asked if she could please send me a photo and I never heard back from her. I guess the case is closed. Thanks for the help.

The same thing has just happened to me as well.  I don't send books to members that I would not want to receive myself, and I am 100% positive the book I mailed had NO type of damage to it at all.  I had just finished reading it, wrapped it in plastic and then put into a bubble mailer with more tape on it as well, then mailed it.  Now the receiver is saying there was damage on the back cover and some of the back pages.  This really upsets me because I just DO NOT send books that are damaged!!!!!

You know the condition of the book when it left your hands.  If you wrapped an almost brand new book in plastic, some kinds of paper and enough tape to subdue a large elephant  and they complain about "damage"...ask questions!