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Topic: a question about wish list auto request

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Subject: a question about wish list auto request
Date Posted: 6/16/2010 3:38 PM ET
Member Since: 5/17/2010
Posts: 220
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I sent a book out on the 25th of May which usps says was delivered on the 29th that I have not received credit for. I hand addressed and used del conf because my printer is not working. I have pm'd the recepient 3 times over the last 2 weeks and have not received a response. I noticed that she has not posted a book since 2008 and she has not added to her wish list since Jan of 2009. So my question is if she has credits and her wish list is set to auto request would the system automatically order the book for her without her actually having to click the accept button?

Date Posted: 6/16/2010 3:50 PM ET
Member Since: 8/10/2005
Posts: 4,601
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Yes, that's how the auto request works. Have you looked to see if she has actually read your PMs? (Go to Personal Messages tab, click "from me" and check the 'unread' box which will show you if hers have been read or not.) Perhaps she is just away.It is entirely possible that the book was delivered, but MIS-delivered to some other address so she hasn't marked it received because she really hasn't gotten it. There are all sorts of possible scenarios.

If she has not logged in to her account for a certain period of time when the system marks your book lost, you WILL get your credit and her account would be considered inactive.

Cheryl

Date Posted: 6/16/2010 4:00 PM ET
Member Since: 5/17/2010
Posts: 220
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Cheryl,

Thanks for the information.  I am a new member as you can probably tell. I checked the unread box and she has not read any of my messages.  So I guess I'll wait and see what happens. In the meantime I'll be getting my printer fixed so maybe this won't happen again.

Melinda

Date Posted: 6/16/2010 11:22 PM ET
Member Since: 7/31/2007
Posts: 2,693
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That is not a 100% sure fire way to know if she has read or not read her PMs....I read mine in the email message I get about having a PM and usually never open the actual PM...then about every 4-5 months I just delete them all.  So, she may have read them and maybe she hasn't and perhaps she hasn't actually received the book.

Date Posted: 6/17/2010 3:31 AM ET
Member Since: 8/26/2006
Posts: 9,339
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If you sent the book with DC purchased elsewhere and it has been recorded as delivered by USPS but hasn't been marked received yet:

  • First, contact the requestor from the active transaction (in the Books I've Mailed tab in My Account), or from the "lost" transaction in your Transaction Archive if the book has been declared Lost in the Mail by PBS.
  • If the requestor does not respond to your PM within a few days, contact us and we will look into it.
  • We cannot grant credit for DC purchased outside PBS, but we can check if this requestor has become inactive.
  • If this requestor is inactive, your book should be marked received by the system.
Date Posted: 6/17/2010 6:55 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Any money you spend on DC outside of PBS is a waste of money.  The DC through the post office is around $80. That's $8.00 just in DC fee for 10 books sent. You can buy a new mass market paperback for that or 2-3 credits from someone in the book bazaar.  PBS doesn't usually honor outside DC.  They only honor DC bought through them because the DC fee pays for the credit refunds. (the delivery scan doesn't mean it was delivered to the right place)  They may give you your credit back in this situation because she appears to be inactive. Although you can't always tell from bookshelves and WL.  I sometimes go months without posting a book that stays on my bookshelf.  The WL is a somewhat better judge-but even then you dont' know that she didn't receive all her more recent WL books and what's left if just the stuff that's rarely posted.  I have a huge TBR and sometimes my WL gets down to near 100 before I start adding more books to it and I might go months and months without adding any. 

Date Posted: 6/17/2010 2:30 PM ET
Member Since: 8/10/2005
Posts: 4,601
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Christy, I always forget about that reading them in email. I have had "you have a new PM" e-mails blocked ever since they first offered that option, so I forget that people can get them via e-mail.

I do agree though--if you are going to spend money on DC for the credit assurance, there's really no point to using something other than PBS DC since there isn't a credit guarantee by using the other kinds. I personally don't think it's worth it to spend the money JUST for the credit assurance since so few books actually do go lost, but if the credit assurance is what you want, use PBS's version.

Cheryl

Date Posted: 6/17/2010 3:33 PM ET
Member Since: 5/17/2010
Posts: 220
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Thanks for all the good advice. If I lose this credit I'll accept that as a lesson learned. I will not send out another book without PBS DC. even if I have to borrow a printer.

Patty P, I will do as you suggested.

Thanks again everyone,

Melinda