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Topic: question from a newbie

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Subject: question from a newbie
Date Posted: 11/25/2008 1:33 PM ET
Member Since: 11/20/2008
Posts: 2
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someone had requested one of my books.  i mailed it out this morning and went in just now to check it off as mailed and see they canceled their request.  i did mail from home and with dc.  what happens now and i guess i need to send them a pm telling them it shipped today?

Date Posted: 11/25/2008 1:36 PM ET
Member Since: 4/12/2007
Posts: 2,566
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I thought that the requester could not cancel after the label was printed.  Maybe I'm wrong.  I'm interested to see what others have to say.

Date Posted: 11/25/2008 1:37 PM ET
Member Since: 8/19/2007
Posts: 4,411
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They can't cancel a request after you've printed the label.  If you sent it with a DC, you've already gotten your credit.  They'll just have to accept the book and put it back into the system when they get it if they don't want it.  Pat

Date Posted: 11/25/2008 2:03 PM ET
Member Since: 5/10/2007
Posts: 5,526
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did you maybe miss the mailing date?  I don't know when you accepted or said you would mail by, but if you used PBS postage and/or DC then they can't cancel.  If you used the PO's DC then maybe...but even then you would have had to hit Print Wrapper to get their address which means they can't cancel either

what shows in your Transaction archive?

Date Posted: 11/25/2008 2:04 PM ET
Member Since: 3/25/2008
Posts: 2,530
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I found this in the Help Docs....Who can cancel a request and when?  It looks like there is no way for the requestor to cancel once the wrapper was printed.

Hopefully it helps you out!

Date Posted: 11/25/2008 2:07 PM ET
Member Since: 8/16/2007
Posts: 15,225
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Did you miss your mail by date? You must mark them mailed with two days after the date you said you'd mail it by. That is the only way I can see the transaction being cancelled by anyone other than yourself. If you missed the mail by date you need to PM the receiver right away and tell them you mailed it and they should cancel any other offers they get. When books are not marked as mailed on time, the system transfers the order to the next person with the book in the system (or puts it back on the WL of the requester if no copies are available). If they receive two copies through the system, they are not obligated to mark yours received and you would normally lose the credit even though you sent the book. If you used PBS DC you will have your credit and PBS will end up having to cover it. Gotta get those books marked mailed on time.

eta: Actually, using PBS DC might not give you a credit in this instance. The credit happens when the book is scanned. I don't know how a scan attached to a cancelled transaction would give you a credit. Never seen that before. You could lose your credit even with PBS DC if it was not marked mailed in time.

Last Edited on: 11/25/08 2:27 PM ET - Total times edited: 1
Date Posted: 11/25/2008 6:08 PM ET
Member Since: 11/20/2008
Posts: 2
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thanks guys.  I did get the instant credit and sent them a pm telling them it was shipped today.  thanks for the help

Date Posted: 11/25/2008 6:40 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Did they PM you to ask you to cancel the transaction?  Or did it just show up as cancelled?  If they just PM'd you and you had already mailed the book you are under no obligation to cancel.  If the system cancelled the transaction and it doesn't show up in your Books I've Mailed Tab then you need to contact PBS so they can look into this.  Just so it doesn't happen to someone else who didn't use the PBS DC.