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Subject: Question
Date Posted: 10/14/2011 10:08 AM ET
Member Since: 12/5/2009
Posts: 21
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I received the wrong book.  Different title, different ISBN No. I contacted the sender, who said they checked the ISBN No., not sure what happened, and gave me my credit back. Do I mark the book received? Do I mark it RWAP? Do I let it go lost in the mail? Not sure what to do at this point. Wasn't able to find a clear answer in the Help Guide.

Date Posted: 10/14/2011 10:16 AM ET
Member Since: 9/19/2005
Posts: 4,040
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Hi Lori

You should have marked it received wrong book. This way it would have been logged in by the site. And the other member could have returned a credit to you through the problem transaction. I would let them know that you are still going to mark RWP wrong book. After you have done that you can go into your Transaction Archive and mark that the transaction has been resolved.

Anyone else have a better option?

Date Posted: 10/14/2011 11:11 AM ET
Member Since: 1/17/2009
Posts: 10,290
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The help docs are actually very clear.



 What you would normally do is mark it

Wrong Book - Different Title this means that the book is totally wrong (wrong title/author) - usually caused by the sender putting the wrong book into the wrapper, or mixing up two book shipments.  See I received a book I didn't request! for more information about this problem.

When you mark the book like this, basically it is not "really" marked received, instead it stays on your "Books En Route" to me page, and either it gets marked lost in the mail (and you get your credit back); OR the sender can ask PBS to cancel the transaction early (and you get your credit back), OR if the sender has some way of knowing how they screwed up the mailing and can retrieve the correct book, they mail that to you and you mark the book received normally when you do, in fact, receive the proper book.

If you have already marked the book recieved, and the sender returned your credit, then you are all set.

But, if you didnt mark it received in some way yet, and the sender has already returned your credit directly, you should now mark the book received. Else, you will get a second credit when the book goes lost in the mail and that would be incorrect.

Last Edited on: 10/14/11 11:28 AM ET - Total times edited: 2
Date Posted: 10/14/2011 12:00 PM ET
Member Since: 12/28/2006
Posts: 14,177
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What they said. 

Do I understand correctly...you have not logged the book in yet, but the sender has already refunded a credit?

I'm unfamiliar with the new 'wrong book' option, but if the system marks the book 'lost' doesn't the sender loose another credit?

Date Posted: 10/14/2011 12:23 PM ET
Member Since: 12/5/2009
Posts: 21
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Yes, I marked it "wrong book" and was prompted to send a PM to the sender. Which I did, and that person responded and refunded a credit. Just wasn't sure what the next step was re "receiving" the book. Thanks for the input!!

Date Posted: 10/14/2011 10:41 PM ET
Member Since: 2/1/2008
Posts: 3,551
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I think the next step would be for you to go into your transaction archive and mark the transaction as resolved.

Date Posted: 10/14/2011 11:13 PM ET
Member Since: 12/28/2006
Posts: 14,177
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What Heather said  yes  and maybe pm the sender, let her know you marked the RWAP as resolved and thank her for the quick resolution.

Date Posted: 10/14/2011 11:27 PM ET
Member Since: 8/16/2007
Posts: 15,226
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If you marked the book as a problem - completely wrong book, then the system would not have moved it to your transaction archive yet, it would have just told you to contact the sender and returned it to your Enroute tab. The sender shouldn't have refunded the credit, they should have either sent the correct book or contacted the Team to cancel the transaction.

Check to see if the book is still in your Enroute tab. Confirm that the sender on the transaction is still the sender who sent the wrong book. If it is you can clean it up a couple of ways, the most correct would probably be having the sender get the transaction cancelled by them sending in Feedback via the Contact Us link and when the credit is returned to you, you send her back the one she gave to you.  The easier way would be to go back to the transaction and mark it as a problem and pick the other wrong book option so that it logs the book as received and you can go into your transaction archive and mark it as resolved. That will transfer a credit to them, they have already refunded it, and you would be done with the transaction.

If the book is no longer in your Enroute, you can look at your Credit Registry and Transaction Archive to determine how the sender went about getting the credit returned to you. If you just got the one credit back and the transaction from her is gone, all is good.

Date Posted: 10/15/2011 8:53 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I think if it's a WL book and you now mark it received-it will not go back on your WL.  It should go lost or be cancelled early by PBS if you want to go back onto the WL.