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Topic: Questionable condition of book- ??

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Subject: Questionable condition of book- ??
Date Posted: 7/11/2009 3:00 PM ET
Member Since: 11/25/2008
Posts: 1
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I'm fairly new here but all the books I send and have received have been in excellent condition. I rec'd a book today that looks like a dog (or child?) has been chewing on the front cover and it appears to have a bit of water damage, not too bad. The book is certainly readable and I don't have a huge issue with that....but I don't feel that I could repost it and send it to someone else. All books I have in "questionable" condition, I have not listed. This book is definitely questionable to me.  Just wanted to get some feed back to see what others thought about a book in this condition---could it be reposted?? Should I go back to the sender w/the issue? I don't want to be rude, but I also don't want a book I can't repost. Thanks!

Date Posted: 7/11/2009 3:15 PM ET
Member Since: 3/27/2009
Posts: 25,000
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The book you received isn't  even remotely questionable.

It's an unpostable. No question about it!

If you haven't marked the book received yet, then mark it Received With A Problem (RWAP) and PM the sender and request your credit back.

Keep your message business-like. Here's my standard message:

Thank you for sending Fifty Ways to Send an Unpostable. Unfortunately, because the front cover has chew marks and water damage on the front cover and on 15 pages, it does not meet the PBS criteria for a postable book.

Please refund my credit  by July X and I will mark this transaction as resolved.

Thank you for understanding,

Your name.

 

Be prepared for a snarky response. Sometimes people don't like to be told they done wrong and try to turn it around on you. Don't respond to personal attacks, or nasty attitudes or curses in general. Ice in your veins. Ice in your veins. Stay business like and courteous.

Good luck.

 

Date Posted: 7/11/2009 4:19 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Unpostable for sure.  Chewing and gnawing marks aren't allowed at all. Water damage it a sure disqualifier.  Sometimes I think senders don't understand what water damage is.  Or some are just blind to what they are sending out.  Please mark it RWAP and ask for the return of your credit.  thisis the way PBS does quality control and we have to hold the line on it to preserve the highest possible quality of used books being sent out.

Ruth

Date Posted: 7/11/2009 4:23 PM ET
Member Since: 1/4/2009
Posts: 97
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Mark it RWAP and ask for your credit back!  And don't feel bad they should have never tried to pass of that book!

Subject: What Laura said...worked for me.
Date Posted: 7/11/2009 4:42 PM ET
Member Since: 4/4/2009
Posts: 74
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I got a badly water damaged book, read the Help column, took a deep breath, and sent a polite pm. something to the effect that "you may not have noticed that this book had water damage"  ( was really polite there, the damage was obvious to a cat)

then I added : "Unfortunately, PBS rules state that ANY water damage is not acceptable, so I cannot re-post this book. When you refund my credit, I will be able to mark this transaction as completed satisfactorily. I can also send the book back if you wish to conver the postage for its return"

And it worked !   Poster wrote back, in a stiff tone, said s/he had not noticed the water damage, refunded credit. Did not accept offer for me to return the book.

On another site, similar problem but not as easily resolved since the other site does not respond to problems as firmly as does PBS.

Be firm, polite, and remember you have back up with PBS.

 

 

Date Posted: 7/11/2009 5:13 PM ET
Member Since: 12/9/2007
Posts: 9,601
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Foggylady. that was a very well worded response.

Ruth

Date Posted: 7/11/2009 5:52 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 10/22/09 12:15 PM ET - Total times edited: 1
Date Posted: 7/11/2009 6:21 PM ET
Member Since: 9/25/2008
Posts: 2,800
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TomeTrader and froggylady have given you great advise. Listen to them.

:-)

Date Posted: 7/11/2009 6:38 PM ET
Member Since: 5/14/2009
Posts: 6,852
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Froglady99's reponse is polite but firm.  I rec'd my first one a couple weeks back - the member was apologized and returned the credit.  I used similar phrasing to Frogladdy99.  Good Luck [- sorry you rec'd the book in that condition.