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Topic: Questionable Condition

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Subject: Questionable Condition
Date Posted: 2/21/2009 4:16 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Ok, now I haven't marked this book received and I'm in a quandry so I'm asking some of our long standing members what they would do.  Here is the situation with a book just received.

-  package has absolutely no damage at all (bubble mailer), no cuts, tears, holes...no damage whatsoever.

-  wrapped in plastic

-  on the bottom of the spine there is a cut 1/4 inch long and it extends into the pages so that the pages are wavy.  (in other words it goes all the way through)

-  there is also a small (large pencil size eraser) stain on the bottom.

NOW, would you mark this RWAP?  Would you ask for your credit back?  Personally, I won't repost it because of the spine.

 

The second book I received is a hardcover...otherwise nice except for 2 spots the size of a #2 pencil lead.  Haven't mark this one either...is this one still postable?

Date Posted: 2/21/2009 5:11 PM ET
Member Since: 8/16/2007
Posts: 15,185
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I really hate those ones Christy and I've been getting more of those than I used to too.

The first one I cannot get a mental image of the cut on the spine so I can't really say for sure, but I think the existence of a cut and a stain would add up to unpostable to me and would mark it as RWP.

The way I determine if I ask for my credit back is 1) was it obviously unpostable and 2) would I have spent the price of a credit to get it in the condition it was in anyway. If its nasty, I ask for a credit for sure.  If I REALLY wanted the book and its not nasty, I don't ask for the credit, but explain to them that another member could easily have asked and had a right to it.  I am a little different than a lot of other members in that I don't decide on asking by whether I can repost it for a credit or not, I won't ask on borderline books if they serve my purpose, they can end their PBS life with me.

For the Hard Cover, can you take a dry Mr Eraser or a light piece of sandpaper to the spots and get rid of them? I would have a hard time marking a book RWP with two tiny spots on it. I'd attempt to remove them before reposting.

Date Posted: 2/21/2009 5:26 PM ET
Member Since: 7/31/2007
Posts: 2,690
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trying to describe the first one more clearly....if the book was on the bookshelf you'd be looking at the spine...at the bottom of the spine there is a 1/4 inch cut that goes all the way through the book.

Date Posted: 2/21/2009 7:03 PM ET
Member Since: 10/6/2005
Posts: 10,696
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I think with the first book it would be OK if JUST the spine/cover had the cut because they can be up to one inch on the outside of the book. But since the rules say NO cuts, tears, rips, etc. on the PAGES of the book, I would say the book is unpostable.

The second book I probably wouldn't mark RWAP. If the spots are that small, they may just be from "foxing" which is allowed by PBS rules. It's just a sign of age.

Date Posted: 2/21/2009 7:26 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Yes, I did mark the first book RWAP only because the cut in the spine goes All The Way Through and essentially at that spot the spine is split in half.  I'm betting as the book is read it will split on up or the pages will come more detached.  The sender as I expected is accusing me of lying about the book and refuses to refund my credit so, after allowing her some time to change her mind I'll simply mark it Unresolved. 

The second book I didn't mark RWAP even though it wasn't foxing...

Date Posted: 2/22/2009 9:06 AM ET
Member Since: 9/24/2007
Posts: 453
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Something I've learned is that if I'm going to mark a book RWAP, then I take photos on my phone camera.  When I send the original message about the RWAP I describe the damage, ask for the credit return, and offer to send the photos.

Though I still get snarky toned resposes occasionally , I've noticed that people are much better about returning the credit and getting it resolved.  And, wouldn't you just know they may send me a snarky response but they never ask for those pictures!  It's harder for people to flat out accuse you of lying when you're offering evidence up front from the get-go. 

Date Posted: 2/22/2009 11:04 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I kind of do what Melanie does.  If it's an obviously unpostable book that should never have been sent then I mark RWP and ask for my credit back.

If it's something borderline or could have been easily missed: then I mark RWP but don't ask for my credit back. I can read the book and then offer it as a freebie or put it in the damaged books box. If they give me a credit back then I'm good if not then OK.

I'm having a hard time picturing the tear you are talking about. Books are allowed to have cover tears up to 1".  So I don't know if this qualifies or not.

I would probably mark them both RWP. Not sure if I'd ask for my credit back or not. I'd have to see them.  But that's entirely up to you.

Date Posted: 2/22/2009 3:36 PM ET
Member Since: 12/10/2008
Posts: 13
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I once received a book that had very yellow pages, spine cracked all the way up and in several spots, pages were starting to fall out, ect. In short, it should've never been posted in the first place. However, I just accpeted it and will not order anything else from the person who sent it to me.

Date Posted: 2/22/2009 9:37 PM ET
Member Since: 7/31/2007
Posts: 2,690
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Mrs. Lefty....I know that tears up to 1 inch are allowed and this is only 1/4 inch but, the cut extends all the way into the spine...in other words the entire spine has been cut from the bottom up 1/4 inch...