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Topic: Questions about being mailed the wrong book.

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Subject: Questions about being mailed the wrong book.
Date Posted: 7/31/2008 2:22 PM ET
Member Since: 1/17/2008
Posts: 299
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Hey, I have a question.

I recieved a book today and when I opened it up, I noticed it was not the book I sent for. Instead it was a book by the same author, but none the less not the title I requested. I check the ISBN number and it  did not match the one I requested--So it wasen't a system error or anything like that.

When I went to push  the "I recieved it with a problem" button, I couldn't find it and it just went to the regular acceptance page. Then I paniced and pushed the internet backtrack button. Which unfortunately means I inadvertenly just gave a person a credit, without documenting my problem to PBS.

I politely asked if I could have my credit back. But just incase that goes sour, what steps do I take from there?

Date Posted: 7/31/2008 2:26 PM ET
Member Since: 8/16/2007
Posts: 15,194
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I'd wait for the sender to respond. They may just send you the correct one and be done with it. Or they may have switched up two books being sent at the same time and will contact you to work out getting the books to the right place.

The site leaders do not get involved in individual swaps unless they turn nasty so I don't see much else you can do other than try to work it out with the sender.

Cathy A. (Cathy) - ,
Date Posted: 7/31/2008 4:23 PM ET
Member Since: 12/27/2005
Posts: 4,135
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You don't get the "Received with a problem" options if you have the book mailed to an alternate name or address. That may be why you didn't see them on this transaction.

Date Posted: 7/31/2008 4:26 PM ET
Member Since: 2/28/2007
Posts: 2,164
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Right - wait for the sender to respond.  Maybe she has the book you actually ordered and just sent the wrong one by mistake.  She may be willing to correct the issue by sending the right book and if so, you wouldn't need to mark RWAP just yet.

Date Posted: 7/31/2008 5:49 PM ET
Member Since: 9/16/2007
Posts: 1,000
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LOL, Phyllis - I did the exact same thing earlier this week!!  I got an ARC, but went too quickly past that first screen, and then did the panic thing.

BTW, if yours was a WL book, you can email Richard and ask him to put you back at #1 on the WL.

Date Posted: 7/31/2008 10:38 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Next time you get the wrong book (it's happened to me twice)-don't mark it received at all. PM the other member.  The wrong book button is for when you get a different binding from what you ordered.  You didn't receive the book so you don't mark it received.  If you got someone else's book, the sender should send you a credit to cover the cost of sending it to the right person.  The person who got your book should receive a credit to send it to you. If the sender still has your book then they should just send it to you. If they want the wrong book back they should give you a credit to cover the postage.  If you never get the book you ordered, you'll get your credit back when the book goes lost.



Last Edited on: 7/31/08 10:39 PM ET - Total times edited: 1
Subject: Wrong Book means Wrong Book.
Date Posted: 8/1/2008 2:16 AM ET
Member Since: 6/4/2007
Posts: 2,941
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I'm sorry to disagree, Mary, but I believe that's incorrect.  Under the Help Center document "What if I mail the wrong book?" http://www.paperbackswap.com/help/search.php?terms=wrong+book (from the Sender's perspective, obviously) it says:

If you put the wrong book into the correct wrapper:

  • You can simply offer to send the correct book, or
  • Refund the credit the requestor will give you when she or he marks the book "wrong book received"
  • When a book is marked "received, with a problem" (and in this case the receiver would choose "wrong book" from among the options), the sender does get credit for sending the book, even though it was the wrong one.
  • One of the options of correcting this error is for the sender to give the credit back to the requestor, using the Buddy List crediting feature.
  • The requestor who received the wrong book in the correct wrapper is NOT obligated to send your wrong book back to you, but may agree to do so.

I understand the purpose behind not marking the book received, as it denies the Sender their credit until the proper book has arrived.  I also understand that under "I received a book I didn't request" it does not state anything about marking books at all (though it seems to operate under the assumption there is no Sender-appropriate transaction pending, so what's to mark)  However, there is more than one way to deal with this kind of situation.  Receiving a book you did not order (from a Sender with whom you had placed a request) falls under the category of "Wrong Book" as much as a wrong ISBN or binding and is one way of identifying this particular type of problem swap. 



Last Edited on: 8/1/08 2:35 AM ET - Total times edited: 2