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Topic: Questions about Books Received But With A Problem

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Subject: Questions about Books Received But With A Problem
Date Posted: 10/7/2008 8:16 PM ET
Member Since: 7/10/2007
Posts: 7
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To begin with ...I am not a picky person at all but I am so tired of receiving books with problems. My question is what do I do when after nicely stating the problem and asking for my credit back and then  they are down right rude back to me? I have advised the last two (in the second email exchane) that if they don't resolve the problem that PBS marks their account as such, they don't seem to care and then it ends there. I am still stuck with an unacceptable book and lost my credit on top of it. It just doesn't seem like much of a resolution to me??? :(

Amy
Date Posted: 10/7/2008 8:48 PM ET
Member Since: 3/11/2008
Posts: 1,716
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The wording that I've used in the past was, "Because I cannot re-post this book on PBS, I am asking for my credit back."

Only had to do it 1-2 times, but that usually did the trick.

Date Posted: 10/7/2008 9:06 PM ET
Member Since: 7/10/2007
Posts: 7
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I do word it like that also. What I am saying is that when they refuse to give your credit back then there is nothing more to be done. It doesn't seem like flagging their accounts works, of course after so many times I am sure that it does but it still leaves the people out in the beginning who don't get their point back. At least it sure isn't helping me. I have given many books away and any time there was a problem I happily gave credit back. I want people to be happy with the books they get from me, guess I might be expecting too much to hope others are the same. I often times just don't say anything when I get an unacceptable book cause it just seems to be a hassle, I don't care to get into an argument with someone, but you know I am just tired of getting these kinds of books and every so often I do say something and ask for credit back. a lot of good it does........

 

Date Posted: 10/7/2008 9:24 PM ET
Member Since: 2/5/2007
Posts: 30,800
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You are right, nothing more can be done.  This site is run on the premise that most of us are reasonable people who want to do the right thing.   Now and then, you are going to run into someone who isn't reasonable.       I think we just have to accept that this is the way the site is set up and we can either do the best we can to resolve the issue between us OR decide the site isn't for us.   I am sorry you are having so much problem.  I know you are frustrated  but the owners have set up the site to the best of their ability for the majority of swappers!   I'm going to send you a credit - just so you know that most of us aren't like your swapper.

Date Posted: 10/7/2008 9:31 PM ET
Member Since: 7/10/2007
Posts: 7
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Cozette you are very sweet!!   That is way above and beyond considering you didn't do this to me and probably have never done it to anyone. You do deserve the Member of the Month!  :) thank you.

I know what you say about this wonderful site is the truth, I do love it here and know they do their best, I was just frustrated and HAD to vent. Thanks to all who listened to me.

Date Posted: 10/8/2008 8:02 PM ET
Member Since: 7/7/2007
Posts: 4,815
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Jeannie,

Per the Help Center, "If a member (sender or requestor) is rude or abusive during a PM exchange about a book, we can be notified.  We will review the PM exchange and take action commensurate to the offense."

So, if they're being rude in their replies, report them to the PBS folks (use the "Contact Us" link at the bottom of any page) and let them know so they can investigate.  There's no call for folks to be nasty; I'm sorry you're having a negative experience.

<< I often times just don't say anything when I get an unacceptable book cause it just seems to be a hassle>>

This is exactly why folks "get away" with sending lousy books to begin with.  We all need to mark problem books as RWAP.  Asking for your credit back is optional, but marking them RWAP is mandatory -- the system depends upon members doing so in order for new members to get a chance to review the rules, and problem members to get weeded out.

Cheers,

Catt

Date Posted: 10/8/2008 9:09 PM ET
Member Since: 2/5/2007
Posts: 30,800
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We all have to vent now and then!   I know the feeling too well.  LOL

Date Posted: 10/8/2008 10:25 PM ET
Member Since: 8/9/2007
Posts: 4,058
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You really do need to mark transactions like this RWAP 100% of the time, Jeannie.  I understand the feeling behind sometimes not wanting to deal with the hassle of it all, but if those transactions aren't marked, then there's no chance at all those people will ever have to face any consequences for what they're doing.  I know it sometimes seems like they won't have to deal with any consequences anyway, but if someone treats you that way when they send you an unpostable book, chances are they have done or will do it to others as well.  if everyone reports, they won't get away with it forever.  I'm sending you a credit too.  Not that it makes what you've had to deal with all better or anything, but just so you know, there are members here who do care.

Date Posted: 10/9/2008 4:53 AM ET
Member Since: 8/26/2006
Posts: 9,322
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There's a place in the transactions archive (on the horizontal yellow bar on your "my account" page) where you can indicate whether a problem swap was resolved or not.  Doesn't make everything all better, but sometimes if you click on the "not resolved" button really hard  it can help a little.



Last Edited on: 10/9/08 4:54 AM ET - Total times edited: 1
Date Posted: 10/9/2008 7:04 AM ET
Member Since: 1/1/2006
Posts: 547
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Patty - Thank you for the laugh!  The few times I've has to use the unresolved button, I hit that button as hard as I could and I admit to feeling 10 times better about the situation.  Glad to know I'm not the only one.  :)

Kerry

Date Posted: 10/9/2008 1:31 PM ET
Member Since: 7/10/2007
Posts: 7
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LOL!!  Yes Patty!  Great  suggestion on the button...I love it!!  I always use it and do the follow up.

Just to let all know the sender did refund my credit . She didn't send a follow up email to me saying she was doing so, I just saw it in my transaction archive. BIG THANK YOU to Kim for the credit, you have all made me feel much better and the credits are so much appreciated!!  I'm glad I posted this and vented , Its great to meet you all and this reaffims that there are truly wonderful people here. I have never really used the forums, this has been a great experience and I'm going to try to be on here more and do some postings.

Catt tand Kim thanks much for your input, I have never reported anyone for rudeness, didn't really know I could, I guess I need to investigate the site better, geesh as long as I've been here I should of known that!  I agee with you also that by not reporting RWAP that it allows them to get away with it, I never looked at it that way, I just didn't want to "get into it" with anyone. I promise to report from now on.

Once again thanks to all for listening and a HUGE thank you to Kim and Cozette for the credits! {{ Hugs}}  Jeannie

~PBS ROCKS~

 

Date Posted: 10/9/2008 2:35 PM ET
Member Since: 7/7/2007
Posts: 4,815
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<<Just to let all know the sender did refund my credit . She didn't send a follow up email to me saying she was doing so>>

In my limited experience, this is not uncommon.  They don't want to deal with conflict either, so they don't respond, they just give back the credit.  I wish PBS would notify us better when this happens.

I'm glad it worked out!

Cheers,

Catt