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Topic: Questions about condition...

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Subject: Questions about condition...
Date Posted: 10/6/2009 10:18 PM ET
Member Since: 3/24/2009
Posts: 2
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I had an older version of a "popular" high school reading book. After the person requested it, I PMed her and told her it was an older version and had a different cover that what was listed. She said that wasn't a problem, so I sent it.

She has now rejected it saying that it was in horrible condition, and was the wrong version... she also says in her PM that it's ripped and missing pages.

I just read it, it is not missing any pages... it had one page that had a tiny portion of a corner missing - but no rips....

and it has someone's name written on the inside cover and a little doodle (swirlies) but nothing that I would be offended by.

It was an older version... but now I'm not sure if I have done anything wrong... did I?

I have no idea what to do now.... if someone could please help, I would appreciate it.

Date Posted: 10/6/2009 10:25 PM ET
Member Since: 2/24/2009
Posts: 160
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IF it were me and I had informed her of this before I sent it via pm and she said to send it anyway and the book is as you said it was condition-wise then Id refuse to give the credit back.  Or at the very least Id ask her to send you pictures of "said" damage before I refunded anything.

Date Posted: 10/10/2009 2:23 AM ET
Member Since: 1/1/2009
Posts: 1,924
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You said you saw a corner of the book is torn?


  • No torn or chewed/gnawed pages
    • yes, that does say "chewed/gnawed".  That means no pet-chewed (or human-chewed) books.


So that makes the book un postable right?

Also, the ISBN number is the same on the book as was listed on the site right? Even if you told her the book had a different cover and was older, it still needed to match in ISBN number.

Date Posted: 10/10/2009 4:38 AM ET
Member Since: 7/7/2007
Posts: 4,815
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What Kim said.  If the corner was torn off, it was unpostable.  Different editions often have different ISBNs, too, so perhaps you accidentally posted the under the wrong ISBN?

In any event, based on the torn corner alone, it was unpostable and the requestor should have her credit refunded.

Kind regards,


Date Posted: 10/10/2009 5:54 AM ET
Member Since: 7/19/2008
Posts: 15,485
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But those tiny corner rips where folks have turned down the page,  I thought those were allowed.

Rick B. (bup) - ,
Date Posted: 10/10/2009 8:33 AM ET
Member Since: 11/2/2007
Posts: 2,625
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For one credit, I think I'd just return it. If it's that close to unpostable, I'd err on the side of doing the extra-good thing.

Date Posted: 10/10/2009 9:46 AM ET
Member Since: 2/19/2009
Posts: 692
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I am in agreement with the others who said if the ISBN is different, you must return the credit. I am not sure if you posted by the ISBN or not, but here are the PBS guidelines on how to post a book by ISBN:

  •  Enter the ISBN

  • Either the 13-digit OR the 10-digit ISBN will work.
  • If you cannot find an ISBN on your book:
    • Click the link "Post a Book Without an ISBN" at the top of the Post Books page, and enter the information about your book.
    • You cannot post a book that does not have an ISBN using an ISBN.

The ISBN field will turn green and the Book Listing Preview will come up to the right.

  • If the field does not turn green, the ISBN is not recognized by the PBS database.
  • You will have to enter this book as a non-ISBN item.

Confirm that your book matches the information in the Book Listing Preview

  • You will see the text below the Book Listing Preview:

    This is how your book listing will appear in the PBS library.

    Do the Title, Author, ISBN and Book Type match your book EXACTLY?

    Please note: book cover image shown does NOT need to match your book.

Date Posted: 10/11/2009 3:12 PM ET
Member Since: 3/27/2009
Posts: 25,000
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The book you sent is POSTABLE. Do not refund the credit.

"it had one page that had a tiny portion of a corner missing - but no rips"

Cuts to the cover that are less than 1/2" are okay.  As for pages, it doesn't say. It only discusses rips/tears, not cuts.

 When we look at the rules, we see that this problem isn't sufficiently addressed:


No torn...pages  (this rule doesn't address a corner cut to pages)



Cover not torn... 

  • some used book stores cut out a small part of the cover; if the amount missing is less than 1 square inch, this is OKAY
  • a small rip (less than 1 inch) in the cover is OKAY


So, in light of this and the fact that you PMed this person and she wanted it anyway, I'd not refund her credit. Just my thoughts.

Date Posted: 10/11/2009 3:53 PM ET
Member Since: 11/15/2008
Posts: 1,705
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I agree with TT, especially since you PM the requester, and she accepted. 

Date Posted: 10/11/2009 9:23 PM ET
Member Since: 8/16/2007
Posts: 15,213
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No torn...pages  (this rule doesn't address a corner cut to pages)

The red is not part of the Help documents, it is personal interpretation.

A piece of a page missing makes a book unpostable regardless of how/why it is missing. All anyone would have to do is say the page wasn't torn, it was cut and they could pass off unpostable books. The less than 1" cut is under the Cover conditions, not the pages conditions and it does not overrule the conditions for pages, they cannot be missing pieces.

If you informed the requester that the book had a corner missing on page and they accepted that, then they should have accepted the book, but it sounds like you just informed them it was an older version and a different cover.  Most people would not ask for a credit back for only a corner of one page missing so it sounds like there are bigger issues that missing corner.

If the book was posted to the wrong ISBN, then there is not question, the credit needs to be returned.

Last Edited on: 10/11/09 9:23 PM ET - Total times edited: 1
Date Posted: 10/13/2009 12:51 PM ET
Member Since: 3/24/2009
Posts: 2
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One page... was missing a tiny peice of corner... it was very tiny (less than .15"- I would guess) and it was on a page that had information on it- one of the beginning pages- not one with the actual story on it.

I thought I put in the right ISBN... but the one that showed up had a different cover... it's a classic book and has many many covers. This is frustrating!

I still don't know what to do... I feel a little weird about just giving her credit when I'm pretty sure I did nothing wrong - I liked this site, but if someone can just do this to me, then I feel like it's not the place for me.



Date Posted: 10/13/2009 1:25 PM ET
Member Since: 9/13/2007
Posts: 2,520
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Don't let one RWAP ruin the site for you! Condition can be very subjective, if you feel that the book you sent was postable then tell her that and don't return the credit. One RWAP is not going to make you look like a horrible swapper. She can't force you to return the credit.