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Topic: Quick Credit did not work or post office didn't scan DC?

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Subject: Quick Credit did not work or post office didn't scan DC?
Date Posted: 9/7/2007 9:11 AM ET
Member Since: 11/29/2006
Posts: 25
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  This is probably a stupid question but I need to be sure.

  I mailed a book with Quick Credit yesterday morning around 9:30 am.  Usually I will get my QC credit no later than midnight or the small hours and when I wake up in the morning I have the credit.  I realize the post office could just be behind on scanning stuff, but this morning I did not have my credit yet for mailing the book.  If the post office failed to scan the DC bar code or it didn't work for whatever reason, will I still get the credit when it is marked received on the other end, as if I didn't use QC?

 

Date Posted: 9/7/2007 9:17 AM ET
Member Since: 11/10/2006
Posts: 2,988
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Per Help Center:

 

If you use PBS Delivery Confirmation, you will get QuickCredit when USPS scans the DC barcode on the package, and transmits that information to PBS.  In either case, you will get an auto-email from PBS telling you when you have gotten credit for sending a book.

Date Posted: 9/7/2007 9:29 AM ET
Member Since: 5/10/2007
Posts: 5,526
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they may not scan it until they are about to deliver it, so it could have gotten by them where they didn't scan it at the PO and it will either be scanned enroute or when it reaches the end destination

Date Posted: 9/7/2007 9:46 AM ET
Member Since: 1/21/2007
Posts: 2,024
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I noticed something similar. Two item I sent were scanned in the P. O. but I received notice of this scan on PBS two or three days later.
Date Posted: 9/7/2007 10:18 AM ET
Member Since: 11/29/2006
Posts: 25
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Thanks, guys...I guess I've never had it happen before at our PO where they didn't scan it within 12-24 hours or so and I got the credit during that time...hopefully I'll get the credit soon, or at least at the end when it is delivered.  I'd hate to think the package is already lost at our post office.  Grrrrrrrr.....

Date Posted: 9/7/2007 10:21 AM ET
Member Since: 4/20/2006
Posts: 5,716
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I mailed one from home 2 weeks ago and it never got scanned.  It arrived at it's destination and the requestor marker it received, but I never got a QC.  This is the second time I have had this happen. 

Sianeka - ,
Date Posted: 9/7/2007 10:51 AM ET
Member Since: 2/8/2007
Posts: 6,630
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I never get a quick credit for using DC.  I only use DC for peace of mind on delivery but I only get my credit when receiver marks the book received.  I don't count on the quick credit anymore.  Someone in a forum here said it's because of the Southern CA post offices and that it happens to all of us here.

Cathy A. (Cathy) - ,
Date Posted: 9/7/2007 11:42 AM ET
Member Since: 12/27/2005
Posts: 4,135
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Leigh -- you can check and see if USPS has scanned your book. Open the details window for your transaction from your Books I've Mailed tab and copy the DC # from there. Then go to www.usps.com and paste that number into the box on the right that says "Track and Confirm". If you see "Electronic Shipping Information Received" that means USPS has not yet scanned it. If you see something like Accept, Pickup, Enroute, Arrival, then they have scanned it but PBS has not yet gotten the scan information from them.

Also, if you used the new printable postage feature, there's something wrong with the link between PBS and those DC #s. All my books have one less scan record on the details here than USPS has on their site. Robert answered someone else's post yesterday and said he's working on that problem.

Date Posted: 9/7/2007 3:45 PM ET
Member Since: 8/15/2005
Posts: 4,469
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I never get my "quick credit" before the books get delivered(or get to the po in the town that will deliver them).  My post office doesn't seem to care about scanning when you drop them off--which I can't really argue with since it is delivery confirmation, not really tracking, right?  It's still frustrating, though.

Date Posted: 9/7/2007 3:51 PM ET
Member Since: 1/11/2006
Posts: 7,581
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That's the thing with delivery confirmation, that it's meant to let you know when something has been DELIVERED.  Sometimes it gets scanned on the way, sometimes it doesn't.

Date Posted: 9/7/2007 4:10 PM ET
Member Since: 8/10/2005
Posts: 4,600
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Did you bring your book to the counter to be weighed and have postage applied there? When I do that, I almost always get my credit within 24 hours because they scan the book right there so they can add in the e-DC charge. If you already have postage applied, they don't have to scan it til it's delivered, technically. Mailing in a blue box or handing them to the mailman, often the book is not scanned til delivery and sometimes I'll end up with the credit from the person marking it rec'd rather than the scan.

If you're using PBS DC to actually assure a "quick credit" as in "I need it quick!" your best bet is to bring it right to the PO. There have been a couple of occasions where it took longer than 24 hours for me to get the credit, even when I watched them scan it but there was apparently some glitch or problem with communication between the PBS and USPS computers at that time, and it's only been very rarely.

Cheryl

Date Posted: 9/7/2007 4:31 PM ET
Member Since: 11/10/2006
Posts: 2,988
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Until about 6 months ago the clerks at my local PO used to scan the book when I brought it in. But, after that no longer. I think the postmaster of our little PO told them not to do it anymore. Grrr

Date Posted: 9/7/2007 9:34 PM ET
Member Since: 1/12/2007
Posts: 1,305
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I mailed one yesterday and haven't gotten a credit.

Date Posted: 9/8/2007 8:49 AM ET
Member Since: 11/19/2006
Posts: 768
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I mailed one yesterday, too, and haven't gotten the credit.  I stood there and watched the PO personnel scan the DC too.  What now?

Date Posted: 9/8/2007 11:10 AM ET
Member Since: 3/4/2007
Posts: 4,551
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I guess I'm a little confused about why this is a problem.  If we have to pay an extra .18 postage for DC, it seems to me that the package should be screened at the PO when you bring it in...for those of us who take all of our books to the PO that is...otherwise the PO is out the money.  If you have mailed it from a PO and it's not scanned until it reaches the destination PO, shouldn't the .18 come up as being owed, making it a book that should end up at it's destination with postage due?

 

ETA: After looking at my post, I wanted to clarify that I'm only questioning the money aspect of the DC and not why anyone would want their quick credit right away. 



Last Edited on: 9/8/07 11:13 AM ET - Total times edited: 1
Date Posted: 9/8/2007 11:39 AM ET
Member Since: 2/6/2006
Posts: 1,186
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Sandy, you're having the PO put the postage on your packages, right? The clerk scans your packages so the electronic DC fee  can be added in to the postage total. Some of the others using e- DC have already paid the postage on an online site which would include the fee as part of the service. None of these would be postage due.

Date Posted: 9/8/2007 12:17 PM ET
Member Since: 9/2/2006
Posts: 4,110
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That's the thing with delivery confirmation, that it's meant to let you know when something has been DELIVERED.  Sometimes it gets scanned on the way, sometimes it doesn't.

That isn't necessarily true, twice now I have had books with DC not scanned at all not even when delivered.   One was hand delivered to the PO clerk and I watched her scan both books I gave her.  One showed up by the time I got home, the other never did, until it was marked by the requestor.  The next time I put it in my mailbox, although the green check was next to it on my account page, it never showed up on the lil map and I did not get credit until the recipient marked it received.  Even now when I click on details it shows delivered but I never got a "quick credit" or your book was scanned message.

 

Date Posted: 9/8/2007 12:21 PM ET
Member Since: 10/6/2005
Posts: 10,717
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My post office refuses to scan my QC packages - by USPS regulations, they don't HAVE to scan DC until delivery. What I have noticed on incoming packages is that sometimes they can't scan them delivered because the printer smeared the ink or the tape over the DC label blurred it so the scanner can't read it. In those kind of cases, they just have to deliver without scanning. Very rarely have I seen them take the time to key in the number by hand - they just give up when they can't scan it.

Date Posted: 9/8/2007 12:24 PM ET
Member Since: 10/6/2005
Posts: 10,717
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Sandy in answer to your question, when you mail a book with PBS DC, the post office has two options - they can scan the package and get the amount owed, OR they can select option 3, electronic delivery confirmation, on their computer screen. My post master actually taught me how to do it so that if I get a clerk who doesn't know how, I can show them. Some post offices don't have the newer scanners, and the old ones have a really hard time reading computer-generated postage labels, so they HAVE to use the option on their computer.

I've never had a problem - the system always charges me the correct amount.

Date Posted: 9/8/2007 5:53 PM ET
Member Since: 3/4/2007
Posts: 4,551
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Thanks.  I had one PO employee get really snotty with me one time when I asked her to scan the package to add the DC.  She informed me that she knew her job and that it would NOT add any additional charges because if it was pre-printed, it was free of charge.  I didn't press the issue because there's no point in arguing with someone like that, but I wondered the whole time if the package would end up being received with postage due on the other end. 

Date Posted: 9/9/2007 5:17 AM ET
Member Since: 7/28/2005
Posts: 462
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I just went into the Money Registry and looked up the transaction information for the last few I had.  Interestingly enough, the scans that are reported there - and they look identical to the USPS report - are not exactly what was shown by clicking on the green check mark.  Is it possible there's a glitch on occasion, as happens sometimes in these electronic times?



Last Edited on: 9/9/07 5:37 AM ET - Total times edited: 1
Date Posted: 9/9/2007 2:06 PM ET
Member Since: 6/10/2007
Posts: 10,401
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I mailed two yesterday. I have always gotten my quick credit that night, but not for these two books. I wonder why the post office suddenly didn't scan these two. Hmm. Oh well...I'll get my credits some day. :)

Date Posted: 9/9/2007 2:33 PM ET
Member Since: 1/12/2007
Posts: 1,305
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Mine took two days for it to get scanned for the credit. Still not at the destination.

Date Posted: 9/9/2007 4:51 PM ET
Member Since: 3/18/2007
Posts: 782
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I received a book yesterday that had been printed with the new PBS postage system, so of course it had DC on it. However, the book didn't have a green check mark next to it while I was waiting on it. Could this be some kind of glitch with the new DC/ postage system?