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Topic: RCs after the book is received?

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Subject: RCs after the book is received?
Date Posted: 3/20/2011 12:59 AM ET
Member Since: 9/7/2008
Posts: 72
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I had a requestor receive a book and then send me this:

"I know that I did not have any "conditions" but this book has the name GEORGE written on the side...really BIG and in RED! I do not this meets the minimum requirement explained in the PB site. Although the condition of the book is not bad, the writing is bothersome. You shouldn't have sent this book. I will not send it to another person. " 

PBS guidelines clearly mention that edge writing is okay.

Page edges: remainder marks are OK. A name written on the page edges is okay (if it does not bleed in and obscure text on the text pages) 

She didn't have any requestor conditions, and the edge-writing was such a non-issue for me, I didn't even think about it.  It irritates me that people think they can impose requestor conditions AFTER they receive a book for issues that are clearly okay by PBS guidelines. 

That said, I don't mind RCs and make sure my book meets them before accepting the request, but I received one yesterday that I found off-putting.  I had to decline it twice, and told the requestor both times I found their choice of words off-putting.   He/she put - 'no nasty, yellowed pages" at the first of a short list of things. ' Nasty?'  Really?  It was just rude, insulting phrasing and turned me off immediately. 

My first consideration is that the person sending me the book sent it to me for free, paying for the postage with their own money.   So many people on this stie seem to have forgotten that basic fact.  The only times I would hit RWAP for a book is if it smelled like cigarette smoke (I'm allergic and it's in my RCs), it was badly water damaged or unreadable due to tears or writing in the book.  I don't care about creases, scuffs, dust jackets or bent covers - I want the book to read it - not to frame on my living room wall!

Date Posted: 3/20/2011 2:01 AM ET
Member Since: 1/23/2009
Posts: 3,041
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Diana, did the person mark it as RWAP? If so, do not return the credit. You did *nothing* wrong by sending this book! If writing on the page edges is "bothersome" to the member, he or she needs to have RCs on this from now on. In my swapping experience, I've never once received a book with anything like that on the page edges, so your book is a rarity. Even so, it is still postable by PBS standards.

Date Posted: 3/20/2011 2:36 AM ET
Member Since: 8/26/2006
Posts: 9,343
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Assuming the writing didn't bleed into the text on the pages, your book meets the guidelines.  You could quote the help doc statement about writing on page edges for the person (I think a lot of members aren't aware that that's okay, even though it is in the help doc) and explain how she can use requestor conditions if she want to avoid edge writing. 

If she didn't mark it RWAP, then there's nothing else you'd have to do.  If she did, you can explain to her how to submit follow-up in her transactions archive that she marked it RWAP by mistake.  And if she has questions about that, she could contact a tour guide in Live Help.

It doesn't sound as if she was imposing requestor conditions after the fact, but more like she genuinely didn't think that the book met the PBS guidelines. 

And from my point of view, I'm not sending books for free.  People are paying me a credit for my book.  The credit is worth a book (plus someone else paying postage) to me. :-)